What’s the problem?

Terms and conditions are a miserable part of modern life. Whether you’re signing up for a music streaming service, renting a car or taking out a mortgage – you can be sure that there will be thousands of words of small print to read and agree to before you can get what you’re after.

Financial products are the worst of them all. Not only are they too long - with the very worst running to almost 70,000 words (that’s twice the length of George Orwell’s Animal Farm!) - they’re also packed with jargon that makes them impossible to understand.

The result is that most people don’t read the Ts & Cs in full – and in the world of money, that can be a costly decision.

What needs to happen?

Banks and insurers need to be forced to put their documents in a language and design that helps people understand them. They also need to work harder to make them no longer than they need to be. If LV can create a 7,000 word car insurance policy, why does Endsleigh need over 30,000 words.

We don’t believe companies will step up to the challenge of creating simple documents without some encouragement. So we want to see the Financial Conduct Authority making this a priority - setting a high standard and handing out fines to lazy companies that rely on complicated small print.

The FCA rules say that all customer documents should be “clear, fair and not misleading”. For now, most companies don’t get close to passing that test.

How you can help


Follow us on Twitter, and retweet our tweets. Like us on Facebook. Give us your email address.

The more supporters we have, the louder our voice will be. We’re already quoted regularly in the national press, and appear on TV, but we’ll be able to make more of a difference if we have thousands of supporters behind us.

You'll find us on Twitter @fairerfinance, and here's a link to our Facebook page.

If you give us your email address, we’ll keep you up to date on the progress of this campaign and others – and might be in touch from time to time to ask you to take some action, such as contacting decision makers, or writing to your bank.


Use our tables to choose your bank and insurer

Our tables rank banks and insurers based on what their customers think of them, how good they are at handling complaints, and how transparent they are. As part of our transparency scoring, we analyse companies’ terms & conditions – for clarity of language and design.

By giving your business to the top ranking companies in our tables, you’ll be putting pressure on those at the bottom of the pile to up their game.

We don’t make any money from our tables. They are free to use, and paid for by the work that we do helping companies to produce clearer documents.


Leave the rest to us

We're talking to companies, regulators and government every week, campaigning to create a fairer financial industry.

We've already seen some progress – you can read about it on our blog, and you can hear about it on radio.

Research & progress

For the media