The mutual society National Friendly was founded in 1868 and are currently registered in Bristol. As a mutual society, it is owned by its members.
Its products include private medical insurance, assisted living insurance, and over 50s life insurance. It also offers tax-efficient investment plans and bonds.
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| Customer happiness score | 52.7% |
|---|---|
| Customer trust score | 51.35% |
| Complaints performance | 97.5% |
| Transparency rating | 55.41% |
| Fairer Finance score Reviewed Autumn 2023 |
64% |
| How long after policy is started can full benefits be claimed? i | 24 months |
|---|---|
| Age when premiums stop i | Death |
| Cover type (level or increasing) i | Level |
| Cover for accidental death in waiting period i | 200% |
| Signing up incentive i | |
| Can you reduce monthly payments? i | |
| Minimum age i | 50 |
| If a payment is missed, how long until the policy is cancelled? i | 90 days |
| Maximum age i | 80 |
| Does the policy offer the customer a proportionate amount of money back if they choose to cancel after paying 50% or more of the scheduled monthly payments? i | |
| Rate used to calculate increasing cover i | |
| Cover for non-accidental death in waiting period (% of premiums paid) i | 100% |
| Payout for accidental death outside waiting period i | 100% |
| How much for terminal illness benefit? i | 50% upfront and the remianing 50% when you die |
| How much will be paid for serious illness? i | £0.00 |
| Discount offered with a funeral provider? i | |
| Funeral benefit option provider i |
| Physiotherapy i | |
|---|---|
| Video or telephone consultations with GP i | Unlimited |
| Radiotherapy i | Full cover |
| Chemotherapy i | Full cover |
| Physiotherapy i | |
|---|---|
| Video or telephone consultations with GP i | Unlimited |
| Radiotherapy i | Full cover |
| Chemotherapy i | Full cover |
| Physiotherapy i | |
|---|---|
| Video or telephone consultations with GP i | Unlimited |
| Radiotherapy i | Full cover |
| Chemotherapy i | Full cover |
| Physiotherapy i | |
|---|---|
| Video or telephone consultations with GP i | Unlimited |
| Radiotherapy i | |
| Chemotherapy i |