Debenhams

Debenhams

Credit cards

Ranked 32nd of 36 providers reviewed.

Customer happiness 44%
Customer trust 41%
Complaints performance 59%
Transparency rating 46%
Fairer Finance score
Reviewed Autumn 2017
48%

Travel insurance

Ranked 39th of 56 providers reviewed.

Customer happiness 50%
Customer trust 39%
Complaints performance 64%
Transparency rating 46%
Fairer Finance score
Reviewed Autumn 2017
50%

Car insurance

Debenhams

Car Insurance (ABC)

3 stars
Key and lock cover if lost i Unlimited
Courtesy car for the duration of repair i
Uninsured driver promise i
Key and lock cover if stolen i Unlimited
Replacing original audio/visual equipment i Unlimited
Windscreen repair excess i £0
Windscreen replace excess i £75
24 hour telephone helpline i
Repairs guarantee (years) 5

Debenhams

Car Insurance (Ageas)

4 stars
Key and lock cover if lost i £500
Courtesy car for the duration of repair i
Uninsured driver promise i
Key and lock cover if stolen i £500
Replacing original audio/visual equipment i £1,000
Windscreen repair excess i £10
Windscreen replace excess i £60
24 hour telephone helpline i
Repairs guarantee (years) 3

Debenhams

Car Insurance (Aviva)

4 stars
Key and lock cover if lost i Unlimited
Courtesy car for the duration of repair i
Uninsured driver promise i
Key and lock cover if stolen i Unlimited
Replacing original audio/visual equipment i Unlimited
Windscreen repair excess i £0
Windscreen replace excess i £75
24 hour telephone helpline i
Repairs guarantee (years) Lifetime

Debenhams

Car Insurance (Axa)

3 stars
Key and lock cover if lost i £1,000
Courtesy car for the duration of repair i
Uninsured driver promise i
Key and lock cover if stolen i £1,000
Replacing original audio/visual equipment i Unlimited
Windscreen repair excess i £0
Windscreen replace excess i £100
24 hour telephone helpline i
Repairs guarantee (years) 0

Debenhams

Car Insurance (Covea)

4 stars
Key and lock cover if lost i £1,000
Courtesy car for the duration of repair i
Uninsured driver promise i
Key and lock cover if stolen i £1,000
Replacing original audio/visual equipment i Unlimited
Windscreen repair excess i £0
Windscreen replace excess i £75
24 hour telephone helpline i
Repairs guarantee (years) Lifetime

Debenhams

Car Insurance (Highway)

2 stars
Key and lock cover if lost i £0
Courtesy car for the duration of repair i
Uninsured driver promise i
Key and lock cover if stolen i £750
Replacing original audio/visual equipment i Unlimited
Windscreen repair excess i £0
Windscreen replace excess i £75
24 hour telephone helpline i
Repairs guarantee (years) 0

Debenhams

Car Insurance (Southern Rock)

4 stars
Key and lock cover if lost i £0
Courtesy car for the duration of repair i
Uninsured driver promise i
Key and lock cover if stolen i £0
Replacing original audio/visual equipment i Unlimited
Windscreen repair excess i £0
Windscreen replace excess i £75
24 hour telephone helpline i
Repairs guarantee (years) 5

Debenhams

Car Insurance (Watford)

4 stars
Key and lock cover if lost i £0
Courtesy car for the duration of repair i
Uninsured driver promise i
Key and lock cover if stolen i £0
Replacing original audio/visual equipment i Unlimited
Windscreen repair excess i £0
Windscreen replace excess i £75
24 hour telephone helpline i
Repairs guarantee (years) 5

Debenhams

Car Insurance (XS Direct)

1 stars
Key and lock cover if lost i £0
Courtesy car for the duration of repair i
Uninsured driver promise i
Key and lock cover if stolen i £0
Replacing original audio/visual equipment i Unlimited
Windscreen repair excess i £50
Windscreen replace excess i £50
24 hour telephone helpline i
Repairs guarantee (years) 0

Home insurance

Buildings & contents cover

Debenhams

Covea Profile (bedroom rated)

4 stars
Escape of water excess i £250
Matching items i
Theft from outbuildings i £2,000
Trace & access i £5,000
Key and lock cover if lost i £0
New for old i
Alternative accommodation i £30,000
Money kept at home i £500
24 hour telephone helpline i

Debenhams

ABC/LV=

4 stars
Escape of water excess i £250
Matching items i
Theft from outbuildings i Sum insured
Trace & access i £5,000
Key and lock cover if lost i Unlimited
New for old i
Alternative accommodation i £25,000
Money kept at home i £500
24 hour telephone helpline i

Debenhams

Ageas Optima Home

4 stars
Escape of water excess i £250
Matching items i
Theft from outbuildings i £3,000
Trace & access i £5,000
Key and lock cover if lost i £1,000
New for old i
Alternative accommodation i Unlimited
Money kept at home i £750
24 hour telephone helpline i

Debenhams

AXA Extra

3 stars
Escape of water excess i £250
Matching items i
Theft from outbuildings i Sum insured
Trace & access i £5,000
Key and lock cover if lost i £0
New for old i
Alternative accommodation i £200,000
Money kept at home i £500
24 hour telephone helpline i

Debenhams

AXA First

3 stars
Escape of water excess i £250
Matching items i
Theft from outbuildings i £500
Trace & access i £5,000
Key and lock cover if lost i £0
New for old i
Alternative accommodation i £80,000
Money kept at home i £250
24 hour telephone helpline i

Debenhams

Towergate Platinum

4 stars
Escape of water excess i £250
Matching items i
Theft from outbuildings i £2,500
Trace & access i £5,000
Key and lock cover if lost i £2,500
New for old i
Alternative accommodation i 20% of sum insured
Money kept at home i £1,000
24 hour telephone helpline i

Debenhams

Towergate Seasons Home

4 stars
Escape of water excess i £250
Matching items i
Theft from outbuildings i £2,500
Trace & access i £5,000
Key and lock cover if lost i £0
New for old i
Alternative accommodation i 20% of sum insured
Money kept at home i £500
24 hour telephone helpline i

Debenhams

Covea Home (Sum insured)

4 stars
Escape of water excess i £250
Matching items i
Theft from outbuildings i £2,000
Trace & access i £5,000
Key and lock cover if lost i £0
New for old i
Alternative accommodation i 20% of sum insured
Money kept at home i £1,000
24 hour telephone helpline i

Debenhams

Towergate Specialist

4 stars
Escape of water excess i £250
Matching items i
Theft from outbuildings i £2,500
Trace & access i £5,000
Key and lock cover if lost i £0
New for old i
Alternative accommodation i 20% of sum insured
Money kept at home i £300
24 hour telephone helpline i

Debenhams

eFlex

4 stars
Escape of water excess i £350
Matching items i Y -50%
Theft from outbuildings i £2,500
Trace & access i £5,000
Key and lock cover if lost i £2,500
New for old i
Alternative accommodation i 20% of sum insured
Money kept at home i £500
24 hour telephone helpline i

Debenhams

Ageas House Guard Extra

4 stars
Escape of water excess i £250
Matching items i
Theft from outbuildings i £2,500
Trace & access i Sum insured
Key and lock cover if lost i £1,000
New for old i
Alternative accommodation i 20% of sum insured
Money kept at home i £750
24 hour telephone helpline i

Debenhams

Allianz Clear Complete

4 stars
Escape of water excess i £250
Matching items i
Theft from outbuildings i 15%
Trace & access i £7,500
Key and lock cover if lost i Unlimited
New for old i
Alternative accommodation i 25% of sum insured
Money kept at home i £750
24 hour telephone helpline i

Debenhams

Allianz Clear Essentials

3 stars
Escape of water excess i £400
Matching items i
Theft from outbuildings i 15%
Trace & access i £1,500
Key and lock cover if lost i £0
New for old i
Alternative accommodation i 15% of sum insured
Money kept at home i £0
24 hour telephone helpline i

Debenhams

Allianz Clear Advance

4 stars
Escape of water excess i £250
Matching items i
Theft from outbuildings i £11,250
Trace & access i £5,000
Key and lock cover if lost i £0
New for old i
Alternative accommodation i 20% of sum insured
Money kept at home i £500
24 hour telephone helpline i

Buildings only

Debenhams

ABC/LV=

3 stars
Key and lock cover if lost i Unlimited
Trace & access i £5,000
Matching items i
Replacing keys and locks if stolen i Unlimited
Property owner liability i £2,000,000
Escape of water excess i £250
Alternative accommodation i £25,000
24 hour telephone helpline i
Compulsory Excess i £50

Debenhams

Ageas Optima Home

4 stars
Key and lock cover if lost i £1,000
Trace & access i £5,000
Matching items i
Replacing keys and locks if stolen i £1,000
Property owner liability i £2,000,000
Escape of water excess i £250
Alternative accommodation i Unlimited
24 hour telephone helpline i
Compulsory Excess i £100

Debenhams

AXA Extra

3 stars
Key and lock cover if lost i £0
Trace & access i £5,000
Matching items i
Replacing keys and locks if stolen i £500
Property owner liability i £2,000,000
Escape of water excess i £250
Alternative accommodation i £200,000
24 hour telephone helpline i
Compulsory Excess i £100

Debenhams

AXA First

3 stars
Key and lock cover if lost i £0
Trace & access i £5,000
Matching items i
Replacing keys and locks if stolen i £500
Property owner liability i £2,000,000
Escape of water excess i £250
Alternative accommodation i £80,000
24 hour telephone helpline i
Compulsory Excess i £100

Debenhams

Covea Profile (bedroom rated)

3 stars
Key and lock cover if lost i £0
Trace & access i £5,000
Matching items i
Replacing keys and locks if stolen i £0
Property owner liability i £2,000,000
Escape of water excess i £250
Alternative accommodation i £30,000
24 hour telephone helpline i
Compulsory Excess i £50

Debenhams

eFlex

4 stars
Key and lock cover if lost i £2,500
Trace & access i £5,000
Matching items i Y -50%
Replacing keys and locks if stolen i £2,500
Property owner liability i £2,000,000
Escape of water excess i £350
Alternative accommodation i 20% of sum insured
24 hour telephone helpline i
Compulsory Excess i £100

Debenhams

Towergate Specialist

3 stars
Key and lock cover if lost i £0
Trace & access i £5,000
Matching items i
Replacing keys and locks if stolen i £0
Property owner liability i £2,000,000
Escape of water excess i £250
Alternative accommodation i 20% of sum insured
24 hour telephone helpline i
Compulsory Excess i £100

Debenhams

Towergate Platinum

4 stars
Key and lock cover if lost i £2,500
Trace & access i £5,000
Matching items i
Replacing keys and locks if stolen i £2,500
Property owner liability i £2,000,000
Escape of water excess i £250
Alternative accommodation i 20% of sum insured
24 hour telephone helpline i
Compulsory Excess i £100

Debenhams

Covea Home (Sum insured)

3 stars
Key and lock cover if lost i £0
Trace & access i £5,000
Matching items i
Replacing keys and locks if stolen i £0
Property owner liability i £2,000,000
Escape of water excess i £250
Alternative accommodation i 20% of sum insured
24 hour telephone helpline i
Compulsory Excess i £50

Debenhams

Ageas House Guard Extra

4 stars
Key and lock cover if lost i £1,000
Trace & access i Sum insured
Matching items i
Replacing keys and locks if stolen i £1,000
Property owner liability i £2,000,000
Escape of water excess i £250
Alternative accommodation i 20% of sum insured
24 hour telephone helpline i
Compulsory Excess i £100

Debenhams

Towergate Seasons Home

3 stars
Key and lock cover if lost i £0
Trace & access i £5,000
Matching items i
Replacing keys and locks if stolen i £0
Property owner liability i £2,000,000
Escape of water excess i £250
Alternative accommodation i 20% of sum insured
24 hour telephone helpline i
Compulsory Excess i £100

Debenhams

Allianz Clear Complete

5 stars
Key and lock cover if lost i Unlimited
Trace & access i £7,500
Matching items i
Replacing keys and locks if stolen i Unlimited
Property owner liability i £2,000,000
Escape of water excess i £250
Alternative accommodation i 25% of sum insured
24 hour telephone helpline i
Compulsory Excess i £100

Debenhams

Allianz Clear Essentials

3 stars
Key and lock cover if lost i £0
Trace & access i £1,500
Matching items i
Replacing keys and locks if stolen i £0
Property owner liability i £2,000,000
Escape of water excess i £400
Alternative accommodation i 15% of sum insured
24 hour telephone helpline i
Compulsory Excess i £150

Debenhams

Allianz Clear Advance

4 stars
Key and lock cover if lost i £0
Trace & access i £5,000
Matching items i
Replacing keys and locks if stolen i £0
Property owner liability i £2,000,000
Escape of water excess i £250
Alternative accommodation i 20% of sum insured
24 hour telephone helpline i
Compulsory Excess i £100

Contents only

Debenhams

ABC/LV=

4 stars
Key and lock cover if lost i Unlimited
Theft from outbuildings i Sum insured
Matching Items i
Replacing keys and locks if stolen i Unlimited
New for old i
Money kept at home i £500
Alternative accommodation i £25,000
Bicycle cover i Part of sum insured
24 hour telephone helpline i

Debenhams

Ageas House Guard Extra

4 stars
Key and lock cover if lost i £1,000
Theft from outbuildings i £2,500
Matching Items i
Replacing keys and locks if stolen i £1,000
New for old i
Money kept at home i £750
Bicycle cover i Part of sum insured
24 hour telephone helpline i

Debenhams

Ageas Optima Home

4 stars
Key and lock cover if lost i £1,000
Theft from outbuildings i £3,000
Matching Items i
Replacing keys and locks if stolen i £1,000
New for old i
Money kept at home i £750
Alternative accommodation i Unlimited
Bicycle cover i Part of sum insured
24 hour telephone helpline i

Debenhams

Allianz Clear Essentials

3 stars
Key and lock cover if lost i Sum insured
Theft from outbuildings i 15%
Matching Items i Y - 50%
Replacing keys and locks if stolen i Sum insured
New for old i
Money kept at home i £0
Bicycle cover i £0
24 hour telephone helpline i

Debenhams

Allianz Clear Advance

4 stars
Key and lock cover if lost i Sum insured
Theft from outbuildings i £11,250
Matching Items i Y - 50%
Replacing keys and locks if stolen i Sum insured
New for old i
Money kept at home i £500
Alternative accommodation i £15,000
Bicycle cover i £0
24 hour telephone helpline i

Debenhams

Allianz Clear Complete

4 stars
Key and lock cover if lost i Sum insured
Theft from outbuildings i 15%
Matching Items i
Replacing keys and locks if stolen i Sum insured
New for old i
Money kept at home i £750
Bicycle cover i £0
24 hour telephone helpline i

Debenhams

AXA Extra

3 stars
Key and lock cover if lost i £0
Theft from outbuildings i Sum insured
Matching Items i
Replacing keys and locks if stolen i £500
New for old i
Money kept at home i £500
Alternative accommodation i £15,000
Bicycle cover i £0
24 hour telephone helpline i

Debenhams

AXA First

2 stars
Key and lock cover if lost i £0
Theft from outbuildings i £500
Matching Items i
Replacing keys and locks if stolen i £250
New for old i
Money kept at home i £250
Alternative accommodation i £10,000
Bicycle cover i £0
24 hour telephone helpline i

Debenhams

Covea Home (Sum insured)

4 stars
Key and lock cover if lost i £500
Theft from outbuildings i £2,000
Matching Items i
Replacing keys and locks if stolen i £500
New for old i
Money kept at home i £1,000
Bicycle cover i £750
24 hour telephone helpline i

Debenhams

Covea Profile (bedroom rated)

4 stars
Key and lock cover if lost i £500
Theft from outbuildings i £2,000
Matching Items i
Replacing keys and locks if stolen i £500
New for old i
Money kept at home i £500
Alternative accommodation i £7,500
Bicycle cover i £750
24 hour telephone helpline i

Debenhams

Towergate Seasons Home

3 stars
Key and lock cover if lost i £750
Theft from outbuildings i £2,500
Matching Items i
Replacing keys and locks if stolen i £750
New for old i
Money kept at home i £500
Bicycle cover i £0
24 hour telephone helpline i

Debenhams

Towergate Platinum

3 stars
Key and lock cover if lost i £2,500
Theft from outbuildings i £2,500
Matching Items i
Replacing keys and locks if stolen i £2,500
New for old i
Money kept at home i £1,000
Bicycle cover i £0
24 hour telephone helpline i

Debenhams

Towergate Specialist

4 stars
Key and lock cover if lost i £500
Theft from outbuildings i £2,500
Matching Items i
Replacing keys and locks if stolen i £500
New for old i
Money kept at home i £300
Bicycle cover i £500
24 hour telephone helpline i

Debenhams

eFlex

4 stars
Key and lock cover if lost i £2,500
Theft from outbuildings i £2,500
Matching Items i Y - 50%
Replacing keys and locks if stolen i £2,500
New for old i
Money kept at home i £500
Alternative accommodation i 20% of sum insured
Bicycle cover i £500
24 hour telephone helpline i

Pet insurance

Travel insurance

Single trip travel insurance

Debenhams

Luxury

3 stars
Medical excess i £0
Cancelling before you travel i £5,000
Losing your personal possessions i £2,500
Medical cover i £10,000,000
Cutting your trip short i £5,000
Missing your departure i £1,500
Abandoning your trip after a long delay i £5,000
Losing your money i £300
Losing your passport i £500

Debenhams

Superior

3 stars
Medical excess i £50
Cancelling before you travel i £3,000
Losing your personal possessions i £1,500
Medical cover i £10,000,000
Cutting your trip short i £3,000
Missing your departure i £750
Abandoning your trip after a long delay i £3,000
Losing your money i £250
Losing your passport i £300

Debenhams

Standard

1 stars
Medical excess i £175
Cancelling before you travel i £1,000
Losing your personal possessions i £1,000
Medical cover i £10,000,000
Cutting your trip short i £1,000
Missing your departure i £500
Abandoning your trip after a long delay i £750
Losing your money i £200
Losing your passport i £200

Annual multi trip travel insurance

Debenhams

Luxury

3 stars
Medical excess i £0
Cancelling before you travel i £5,000
Losing your personal possessions i £2,500
Medical cover i £10,000,000
Cutting your trip short i £5,000
Maximum trip duration 31
Abandoning your trip after a long delay i £5,000
Losing your money i £300
Losing your passport i £500

Debenhams

Superior

3 stars
Medical excess i £50
Cancelling before you travel i £3,000
Losing your personal possessions i £1,500
Medical cover i £10,000,000
Cutting your trip short i £3,000
Maximum trip duration 31
Abandoning your trip after a long delay i £3,000
Losing your money i £250
Losing your passport i £300

Debenhams

Standard

1 stars
Medical excess i £175
Cancelling before you travel i £1,000
Losing your personal possessions i £1,000
Medical cover i £10,000,000
Cutting your trip short i £1,000
Maximum trip duration 31
Abandoning your trip after a long delay i £750
Losing your money i £200
Losing your passport i £200