Yorkshire Bank is owned by CYBG, which also owns the UK's Clydesdale Bank. CYBG floated on the London Stock Exchange in February 2016.
It has a mixed record in our tables, doing much better in some areas than others. In Credit Cards a strong performance across the board means that it qualifies for our Fairer Finance Gold Ribbon.
Yet Yorkshire Bank scores relatively poorly for transparency in its savings and current accounts, which isn’t helped by low trust scores. Despite getting average scores for its complaints handling and happiness, these are not enough to pull it out of the bottom half of our tables.
Its transparency scoring for personal loans is similarly low, and a below-average happiness score coupled with a disastrous trust score blocks Yorkshire Bank from moving higher in our rankings.
However, in our most recent research period, we were able to look at its credit cards for the first time, which tells a different story. Customers reported being fairly happy with the service they’d received, and felt, on the whole, that they could trust Yorkshire Bank as a lender. This, coupled with its performance at the Ombudsman and a high transparency score, secures Yorkshire Bank a Silver Fairer Finance Ribbon.
Its mortgages, which we were able to analyse for the first time this research period, just miss out on a Bronze Fairer Finance Ribbon, and so shows signs of possibly becoming a top tier provider in the future.