AA

AA

Car insurance

Ranked 38th of 51 providers reviewed.

Customer happiness 54%
Customer trust 48%
Complaints performance 64%
Transparency rating 41%
Fairer Finance score
Reviewed Autumn 2017
52%

Credit cards

Ranked 19th of 36 providers reviewed.

Customer happiness 58%
Customer trust 57%
Complaints performance 62%
Transparency rating 52%
Fairer Finance score
Reviewed Autumn 2017
57%

Home insurance

Ranked 43rd of 46 providers reviewed.

Customer happiness 52%
Customer trust 43%
Complaints performance 64%
Transparency rating 38%
Fairer Finance score
Reviewed Autumn 2017
49%

Life insurance

Ranked 10th of 22 providers reviewed.

Claims score 98.59%
Complaints performance 87%
Transparency rating 53%
Fairer Finance score
Reviewed Autumn 2017
75%

Personal loans

Ranked 19th of 25 providers reviewed.

Customer happiness 45%
Customer trust 49%
Complaints performance 62%
Transparency rating 54%
Fairer Finance score
Reviewed Autumn 2017
53%

Pet Insurance

Ranked 12th of 15 providers reviewed.

Customer happiness 46%
Customer trust 57%
Complaints performance 67%
Transparency rating 41%
Fairer Finance score
Reviewed Autumn 2017
53%

Savings accounts

Ranked 28th of 34 providers reviewed.

Customer happiness 55%
Customer trust 60%
Complaints performance 62%
Transparency rating 39%
Fairer Finance score
Reviewed Autumn 2017
54%
Gold ribbon

Travel insurance

Ranked 14th of 57 providers reviewed.

Customer happiness 50%
Customer trust 46%
Complaints performance 81%
Transparency rating 50%
Fairer Finance score
Reviewed Autumn 2017
57%

Car insurance

AA

Car Insurance

5 stars
Key and lock cover if lost i £1,000
Courtesy car for the duration of repair i
Uninsured driver promise i
Key and lock cover if stolen i £1,000
Replacing original audio/visual equipment i Unlimited
Windscreen repair excess i £0
Windscreen replace excess i £60
24 hour telephone helpline i
Repairs guarantee (years) 3

Home insurance

Buildings & contents cover

AA

Prestige Home Insurance

4 stars
Escape of water excess i £250
Matching items i
Theft from outbuildings i sum insured
Trace & access i Unlimited
Key and lock cover if lost i Unlimited
New for old i
Alternative accommodation i Unlimited
Money kept at home i £2,500
24 hour telephone helpline i

AA

Home Insurance

3 stars
Escape of water excess i £250
Matching items i
Theft from outbuildings i £3,000
Trace & access i £5,000
Key and lock cover if lost i £1,000
New for old i
Alternative accommodation i £25,000
Money kept at home i £750
24 hour telephone helpline i

AA

Home Insurance Plus

4 stars
Escape of water excess i £250
Matching items i
Theft from outbuildings i £7,500
Trace & access i £10,000
Key and lock cover if lost i Unlimited
New for old i
Alternative accommodation i £50,000
Money kept at home i £1,000
24 hour telephone helpline i

Buildings only

AA

Prestige Home Insurance

4 stars
Key and lock cover if lost i Unlimited
Trace & access i Unlimited
Matching items i
Replacing keys and locks if stolen i Unlimited
Property owner liability i £10,000,000
Escape of water excess i £250
Alternative accommodation i Unlimited
24 hour telephone helpline i Y
Compulsory Excess i £250

AA

Home Insurance

3 stars
Key and lock cover if lost i £1,000
Trace & access i £5,000
Matching items i
Replacing keys and locks if stolen i £1,000
Property owner liability i £2,000,000
Escape of water excess i £250
Alternative accommodation i £25,000
24 hour telephone helpline i Y
Compulsory Excess i £100

AA

Home Insurance Plus

5 stars
Key and lock cover if lost i Unlimited
Trace & access i £10,000
Matching items i
Replacing keys and locks if stolen i Unlimited
Property owner liability i £2,000,000
Escape of water excess i £250
Alternative accommodation i £50,000
24 hour telephone helpline i Y
Compulsory Excess i £100

Contents only

AA

Prestige Home Insurance

4 stars
Key and lock cover if lost i sum insured
Theft from outbuildings i sum insured
Matching Items i
Replacing keys and locks if stolen i sum insured
New for old i
Money kept at home i £2,500
Alternative accommodation i unlimited
Bicycle cover i £5,000
24 hour telephone helpline i Y

AA

Home Insurance - Contents

3 stars
Key and lock cover if lost i £1,000
Theft from outbuildings i £3,000
Matching Items i
Replacing keys and locks if stolen i £1,000
New for old i
Money kept at home i £750
Alternative accommodation i 20% of sum insured
Bicycle cover i £1,500
24 hour telephone helpline i Y

AA

Home Insurance Plus

4 stars
Key and lock cover if lost i sum insured
Theft from outbuildings i £7,500
Matching Items i
Replacing keys and locks if stolen i sum insured
New for old i
Money kept at home i £1,000
Alternative accommodation i £50,000
Bicycle cover i part of sum insured
24 hour telephone helpline i Y

Travel insurance

Single trip travel insurance

AA

Essentials

1 stars
Medical cover i £2,000,000
Cancelling before you travel i £1,000
Losing your personal possessions i £0
Medical excess i £150
Cutting your trip short i £1,000
Missing your departure i £500
Abandoning your trip after a long delay i £0
Losing your money i £100
Losing your passport i £0

AA

Single Trip

4 stars
Medical cover i £10,000,000
Cancelling before you travel i £5,000
Losing your personal possessions i £1,500
Medical excess i £80
Cutting your trip short i £5,000
Missing your departure i £500
Abandoning your trip after a long delay i £5,000
Losing your money i £300
Losing your passport i £500

Annual multi trip travel insurance

AA

Essentials

1 stars
Medical cover i £2,000,000
Cancelling before you travel i £1,000
Losing your personal possessions i £0
Medical excess i £150
Cutting your trip short i 1000
Maximum trip duration 17 days
Abandoning your trip after a long delay i £0
Losing your money i £100
Losing your passport i £0

AA

Single Trip

4 stars
Medical cover i £10,000,000
Cancelling before you travel i £5,000
Losing your personal possessions i £1,500
Medical excess i £80
Cutting your trip short i 5000
Maximum trip duration 45 days
Abandoning your trip after a long delay i £5,000
Losing your money i £300
Losing your passport i £500