AA

AA

Car insurance

Ranked 30th of 48 providers reviewed.

Customer happiness 55%
Customer trust 47%
Complaints performance 62%
Transparency rating 53%
Fairer Finance score
Reviewed Spring 2017
54%

Credit cards

Ranked 22nd of 38 providers reviewed.

Customer happiness 59%
Customer trust 52%
Complaints performance 59%
Transparency rating 54%
Fairer Finance score
Reviewed Spring 2017
56%

Home insurance

Ranked 44th of 47 providers reviewed.

Customer happiness 53%
Customer trust 42%
Complaints performance 62%
Transparency rating 40%
Fairer Finance score
Reviewed Spring 2017
49%

Life insurance

Ranked 12th of 21 providers reviewed.

Claims score 98.59%
Complaints performance 84%
Transparency rating 48%
Fairer Finance score
Reviewed Spring 2017
73%

Personal loans

Ranked 20th of 24 providers reviewed.

Customer happiness 51%
Customer trust 41%
Complaints performance 59%
Transparency rating 44%
Fairer Finance score
Reviewed Spring 2017
49%

Savings accounts

Ranked 22nd of 34 providers reviewed.

Customer happiness 56%
Customer trust 58%
Complaints performance 59%
Transparency rating 55%
Fairer Finance score
Reviewed Spring 2017
57%
Silver ribbon

Travel insurance

Ranked 17th of 54 providers reviewed.

Customer happiness 55%
Customer trust 47%
Complaints performance 75%
Transparency rating 44%
Fairer Finance score
Reviewed Spring 2017
55%

Car insurance

AA

Car Insurance

5 stars
Key and lock cover if lost i £1000
Courtesy car for the duration of repair i
Uninsured driver promise i
Key and lock cover if stolen i £1000
Replacing original audio/visual equipment i Unlimited
Windscreen repair excess i £0
Windscreen replace excess i £60
24 hour telephone helpline i
Repairs guarantee (years) 3

Home insurance

Buildings & contents cover

AA

Prestige Home Insurance

4 stars
Escape of water excess i £250
Matching items i
Theft from outbuildings i Sum Insured
Trace & access i Unlimited
Key and lock cover if lost i Unlimited
New for old i
Alternative accommodation i Unlimited
Money kept at home i £2,500
24 hour telephone helpline i

AA

Home Insurance

3 stars
Escape of water excess i £250
Matching items i
Theft from outbuildings i £3,000
Trace & access i £5,000
Key and lock cover if lost i £1,000
New for old i
Alternative accommodation i £25,000
Money kept at home i £750
24 hour telephone helpline i

AA

Home Insurance Plus

4 stars
Escape of water excess i £250
Matching items i
Theft from outbuildings i £7,500
Trace & access i £10,000
Key and lock cover if lost i Unlimited
New for old i
Alternative accommodation i £50,000
Money kept at home i £1,000
24 hour telephone helpline i

Buildings only

AA

Home Insurance

3 stars
Key and lock cover if lost i £1000
Trace & access i £5,000
Matching items i
Replacing keys and locks if stolen i £1000
Property owner liability i £2,000,000
Escape of water excess i £250
Alternative accommodation i £25,000
24 hour telephone helpline i
Compulsory Excess i £100

AA

Home Insurance Plus

4 stars
Key and lock cover if lost i Unlimited
Trace & access i £10,000
Matching items i
Replacing keys and locks if stolen i Unlimited
Property owner liability i £2,000,000
Escape of water excess i £250
Alternative accommodation i £50,000
24 hour telephone helpline i
Compulsory Excess i £100

AA

Prestige Home Insurance

4 stars
Key and lock cover if lost i Unlimited
Trace & access i Unlimited
Matching items i
Replacing keys and locks if stolen i Unlimited
Property owner liability i £10,000,000
Escape of water excess i £250
Alternative accommodation i Unlimited
24 hour telephone helpline i
Compulsory Excess i £250

Contents only

AA

Prestige Home Insurance

4 stars
Key and lock cover if lost i Sum Insured
Theft from outbuildings i Sum Insured
Matching Items i
Replacing keys and locks if stolen i Sum Insured
Compulsory Excess i
Money kept at home i £2,500
Alternative accommodation i Unlimited
Bicycle cover i £5,000
24 hour telephone helpline i

AA

Home Insurance

4 stars
Key and lock cover if lost i £1000
Theft from outbuildings i £3,000
Matching Items i
Replacing keys and locks if stolen i £1000
Compulsory Excess i
Money kept at home i £750
Alternative accommodation i 20% of Sum Insured
Bicycle cover i £1,500
24 hour telephone helpline i

AA

Home Insurance Plus

4 stars
Key and lock cover if lost i Sum Insured
Theft from outbuildings i £7,500
Matching Items i
Replacing keys and locks if stolen i Sum Insured
Compulsory Excess i
Money kept at home i £1,000
Alternative accommodation i £50,000
Bicycle cover i Part of Sum Insured
24 hour telephone helpline i

Travel insurance

Single trip travel insurance

AA

Essentials

1 stars
Medical cover i £2,000,000
Cancelling before you travel i £1,000
Losing your personal possessions i £0
Medical excess i £150
Cutting your trip short i £1,000
Missing your departure i £500
Abandoning your trip after a long delay i £0
Losing your money i £100
Losing your passport i £0

AA

Single Trip

4 stars
Medical cover i £10,000,000
Cancelling before you travel i £5,000
Losing your personal possessions i £1,500
Medical excess i £80
Cutting your trip short i £5,000
Missing your departure i £500
Abandoning your trip after a long delay i £5,000
Losing your money i £300
Losing your passport i £500

Annual multi trip travel insurance

AA

Essentials

1 stars
Medical cover i £2,000,000
Cancelling before you travel i £1,000
Losing your personal possessions i £0
Medical excess i £150
Cutting your trip short i £1,000
Maximum trip duration 17 days
Abandoning your trip after a long delay i £0
Losing your money i £100
Losing your passport i £0

AA

Annual Multi Trip

4 stars
Medical cover i £10,000,000
Cancelling before you travel i £5,000
Losing your personal possessions i £1,500
Medical excess i £80
Cutting your trip short i £5,000
Maximum trip duration 45 days
Abandoning your trip after a long delay i £5,000
Losing your money i £300
Losing your passport i £500