Bank of Scotland

Bank of Scotland
Silver ribbon

Bank accounts

Ranked 8th of 26 providers reviewed.

Customer happiness 53%
Customer trust 43%
Complaints performance 88%
Transparency rating 74%
Fairer Finance score
Reviewed Autumn 2017
65%
Bronze ribbon

Credit cards

Ranked 15th of 36 providers reviewed.

Customer happiness 49%
Customer trust 40%
Complaints performance 88%
Transparency rating 64%
Fairer Finance score
Reviewed Autumn 2017
60%
Gold ribbon

Home insurance

Ranked 6th of 46 providers reviewed.

Customer happiness 62%
Customer trust 51%
Complaints performance 74%
Transparency rating 66%
Fairer Finance score
Reviewed Autumn 2017
63%

Mortgages

Ranked 17th of 21 providers reviewed.

Customer happiness 49%
Customer trust 41%
Complaints performance 78%
Transparency rating 44%
Fairer Finance score
Reviewed Autumn 2017
53%

Personal loans

Ranked 16th of 25 providers reviewed.

Customer happiness 48%
Customer trust 52%
Complaints performance 88%
Transparency rating 33%
Fairer Finance score
Reviewed Autumn 2017
55%

Savings accounts

Ranked 19th of 34 providers reviewed.

Customer happiness 43%
Customer trust 41%
Complaints performance 88%
Transparency rating 63%
Fairer Finance score
Reviewed Autumn 2017
59%

Car insurance

Bank of Scotland

Car Insurance

2 stars
Key and lock cover if lost i £0
Courtesy car for the duration of repair i
Uninsured driver promise i
Key and lock cover if stolen i £500
Replacing original audio/visual equipment i Unlimited
Windscreen repair excess i £0
Windscreen replace excess i £75
24 hour telephone helpline i
Repairs guarantee (years) 3

Home insurance

Buildings & contents cover

Bank of Scotland

Home Buildings Insurance

2 stars
Escape of water excess i £350
Matching items i
Theft from outbuildings i £0
Trace & access i £5,000
Key and lock cover if lost i £250
New for old i
Alternative accommodation i £30,000
Money kept at home i £500
24 hour telephone helpline i

Bank of Scotland

Home Insurance Comprehensive

4 stars
Escape of water excess i £50
Matching items i
Theft from outbuildings i £10,000
Trace & access i £5,000
Key and lock cover if lost i Unlimited
New for old i
Alternative accommodation i £100,000
Money kept at home i £1,000
24 hour telephone helpline i

Buildings only

Bank of Scotland

Home Buildings Insurance

3 stars
Key and lock cover if lost i £250
Trace & access i £5,000
Matching items i
Replacing keys and locks if stolen i £250
Property owner liability i £1,000,000
Escape of water excess i £350
Alternative accommodation i £30,000
24 hour telephone helpline i Y
Compulsory Excess i £100

Bank of Scotland

Home Insurance Comprehensive

5 stars
Key and lock cover if lost i Unlimited
Trace & access i £5,000
Matching items i
Replacing keys and locks if stolen i Unlimited
Property owner liability i £2,000,000
Escape of water excess i £50
Alternative accommodation i £100,000
24 hour telephone helpline i Y
Compulsory Excess i £50

Contents only

Bank of Scotland

Home Buildings Insurance

3 stars
Key and lock cover if lost i £250
Theft from outbuildings i £0
Matching Items i
Replacing keys and locks if stolen i £250
New for old i
Money kept at home i £500
Alternative accommodation i £20,000
Bicycle cover i £0
24 hour telephone helpline i Y

Bank of Scotland

Home Insurance Comprensive

4 stars
Key and lock cover if lost i unlimited
Theft from outbuildings i £10,000
Matching Items i
Replacing keys and locks if stolen i unlimited
New for old i
Money kept at home i £1,000
Alternative accommodation i £30,000
Bicycle cover i £0
24 hour telephone helpline i Y