Bank of Scotland

Bank of Scotland
Silver ribbon

Bank accounts

Ranked 9th of 21 providers reviewed.

Customer happiness 54%
Customer trust 39%
Complaints performance 88%
Transparency rating 74%
Fairer Finance score
Reviewed Spring 2017
64%
Bronze ribbon

Credit cards

Ranked 14th of 38 providers reviewed.

Customer happiness 50%
Customer trust 40%
Complaints performance 88%
Transparency rating 63%
Fairer Finance score
Reviewed Spring 2017
60%
Gold ribbon

Home insurance

Ranked 5th of 47 providers reviewed.

Customer happiness 61%
Customer trust 47%
Complaints performance 70%
Transparency rating 79%
Fairer Finance score
Reviewed Spring 2017
64%

Mortgages

Ranked 13th of 21 providers reviewed.

Customer happiness 52%
Customer trust 43%
Complaints performance 75%
Transparency rating 40%
Fairer Finance score
Reviewed Spring 2017
52%
Bronze ribbon

Personal loans

Ranked 12th of 24 providers reviewed.

Customer happiness 51%
Customer trust 44%
Complaints performance 88%
Transparency rating 51%
Fairer Finance score
Reviewed Spring 2017
58%
Bronze ribbon

Savings accounts

Ranked 12th of 34 providers reviewed.

Customer happiness 42%
Customer trust 39%
Complaints performance 88%
Transparency rating 78%
Fairer Finance score
Reviewed Spring 2017
61%

Car insurance

Bank of Scotland

Car Insurance

2 stars
Key and lock cover if lost i £0
Courtesy car for the duration of repair i
Uninsured driver promise i
Key and lock cover if stolen i £500
Replacing original audio/visual equipment i Unlimited
Windscreen repair excess i £0
Windscreen replace excess i £75
24 hour telephone helpline i
Repairs guarantee (years) 3

Home insurance

Buildings & contents cover

Bank of Scotland

Home Buildings Insurance

2 stars
Escape of water excess i £350
Matching items i
Theft from outbuildings i £0
Trace & access i £5,000
Key and lock cover if lost i £250
New for old i
Alternative accommodation i £30,000
Money kept at home i £500
24 hour telephone helpline i

Bank of Scotland

Home Insurance Comprehensive

4 stars
Escape of water excess i £50
Matching items i
Theft from outbuildings i £10,000
Trace & access i £5,000
Key and lock cover if lost i Unlimited
New for old i
Alternative accommodation i £100,000
Money kept at home i £1,000
24 hour telephone helpline i

Buildings only

Bank of Scotland

Home Buildings Insurance

3 stars
Key and lock cover if lost i £250
Trace & access i £5,000
Matching items i
Replacing keys and locks if stolen i £250
Property owner liability i £1,000,000
Escape of water excess i £350
Alternative accommodation i £30,000
24 hour telephone helpline i
Compulsory Excess i £100

Bank of Scotland

Home Insurance Comprehensive

5 stars
Key and lock cover if lost i Unlimited
Trace & access i £5,000
Matching items i
Replacing keys and locks if stolen i Unlimited
Property owner liability i £2,000,000
Escape of water excess i £50
Alternative accommodation i £100,000
24 hour telephone helpline i
Compulsory Excess i £50

Contents only

Bank of Scotland

Home Buildings Insurance

3 stars
Key and lock cover if lost i £250
Theft from outbuildings i £0
Matching Items i
Replacing keys and locks if stolen i £250
Compulsory Excess i
Money kept at home i £500
Alternative accommodation i £20,000
Bicycle cover i £0
24 hour telephone helpline i

Bank of Scotland

Home Insurance Comprensive

4 stars
Key and lock cover if lost i £2500
Theft from outbuildings i £10,000
Matching Items i
Replacing keys and locks if stolen i £2500
Compulsory Excess i
Money kept at home i £1,000
Alternative accommodation i £30,000
Bicycle cover i £0
24 hour telephone helpline i