Halifax

Halifax
Bronze ribbon

Bank accounts

Ranked 10th of 21 providers reviewed.

Customer happiness 60%
Customer trust 45%
Complaints performance 88%
Transparency rating 50%
Fairer Finance score
Reviewed Spring 2017
61%

Car insurance

Ranked 37th of 48 providers reviewed.

Customer happiness 57%
Customer trust 43%
Complaints performance 66%
Transparency rating 41%
Fairer Finance score
Reviewed Spring 2017
52%
Gold ribbon

Credit cards

Ranked 8th of 38 providers reviewed.

Customer happiness 57%
Customer trust 46%
Complaints performance 88%
Transparency rating 67%
Fairer Finance score
Reviewed Spring 2017
65%
Gold ribbon

Home insurance

Ranked 10th of 47 providers reviewed.

Customer happiness 52%
Customer trust 42%
Complaints performance 70%
Transparency rating 80%
Fairer Finance score
Reviewed Spring 2017
61%

Mortgages

Ranked 14th of 21 providers reviewed.

Customer happiness 52%
Customer trust 39%
Complaints performance 75%
Transparency rating 42%
Fairer Finance score
Reviewed Spring 2017
52%
Gold ribbon

Personal loans

Ranked 3rd of 24 providers reviewed.

Customer happiness 58%
Customer trust 48%
Complaints performance 88%
Transparency rating 60%
Fairer Finance score
Reviewed Spring 2017
63%
Gold ribbon

Savings accounts

Ranked 7th of 34 providers reviewed.

Customer happiness 48%
Customer trust 45%
Complaints performance 88%
Transparency rating 78%
Fairer Finance score
Reviewed Spring 2017
65%
Silver ribbon

Travel insurance

Ranked 11th of 48 providers reviewed.

Customer happiness 49%
Customer trust 40%
Complaints performance 63%
Transparency rating 74%
Fairer Finance score
Reviewed Autumn 2016
56%

Car insurance

Halifax

Car Insurance

2 stars
Key and lock cover if lost i £0
Courtesy car for the duration of repair i
Uninsured driver promise i
Key and lock cover if stolen i £500
Replacing original audio/visual equipment i Unlimited
Windscreen repair excess i £0
Windscreen replace excess i £75
24 hour telephone helpline i
Repairs guarantee (years) 3

Home insurance

Buildings & contents cover

Halifax

Home Insurance

2 stars
Escape of water excess i £350
Matching items i
Theft from outbuildings i £0
Trace & access i £5,000
Key and lock cover if lost i £250
New for old i
Alternative accommodation i £30,000
Money kept at home i £500
24 hour telephone helpline i

Halifax

Home Insurance Ultimate

4 stars
Escape of water excess i £50
Matching items i
Theft from outbuildings i £10,000
Trace & access i £5,000
Key and lock cover if lost i Unlimited
New for old i
Alternative accommodation i £100,000
Money kept at home i £1,000
24 hour telephone helpline i

Buildings only

Halifax

Home Insurance

3 stars
Key and lock cover if lost i £250
Trace & access i £5,000
Matching items i
Replacing keys and locks if stolen i £250
Property owner liability i £1,000,000
Escape of water excess i £350
Alternative accommodation i £30,000
24 hour telephone helpline i
Compulsory Excess i £100

Halifax

Home Insurance Ultimate

5 stars
Key and lock cover if lost i Unlimited
Trace & access i £5,000
Matching items i
Replacing keys and locks if stolen i Unlimited
Property owner liability i £2,000,000
Escape of water excess i £50
Alternative accommodation i £100,000
24 hour telephone helpline i
Compulsory Excess i £50

Contents only

Halifax

Home Insurance

3 stars
Key and lock cover if lost i £250
Theft from outbuildings i £0
Matching Items i
Replacing keys and locks if stolen i £250
Compulsory Excess i
Money kept at home i £500
Alternative accommodation i £20,000
Bicycle cover i £0
24 hour telephone helpline i

Halifax

Home Insurance Ultimate

4 stars
Key and lock cover if lost i £2500
Theft from outbuildings i £10,000
Matching Items i
Replacing keys and locks if stolen i £2500
Compulsory Excess i
Money kept at home i £1,000
Alternative accommodation i £30,000
Bicycle cover i £0
24 hour telephone helpline i