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Gold ribbon

Car insurance

Ranked 4th of 51 providers reviewed.

Customer happiness 66%
Customer trust 52%
Complaints performance 73%
Transparency rating 58%
Fairer Finance score
Reviewed Autumn 2017
62%
Bronze ribbon

Home insurance

Ranked 18th of 46 providers reviewed.

Customer happiness 57%
Customer trust 46%
Complaints performance 73%
Transparency rating 56%
Fairer Finance score
Reviewed Autumn 2017
58%

Life insurance

Ranked 14th of 22 providers reviewed.

Claims score 97.50%
Complaints performance 73%
Transparency rating 67%
Fairer Finance score
Reviewed Autumn 2017
72%
Gold ribbon: first place

Travel insurance

Ranked 1st of 57 providers reviewed.

Customer happiness 57%
Customer trust 52%
Complaints performance 73%
Transparency rating 73%
Fairer Finance score
Reviewed Autumn 2017
64%

Car insurance

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Car Insurance

3 stars
Key and lock cover if lost i Unlimited
Courtesy car for the duration of repair i Optional
Uninsured driver promise i
Key and lock cover if stolen i Unlimited
Replacing original audio/visual equipment i Unlimited
Windscreen repair excess i £10
Windscreen replace excess i £140
24 hour telephone helpline i
Repairs guarantee (years) 5

Home insurance

Buildings & contents cover

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Home Insurance

4 stars
Escape of water excess i £350
Matching items i
Theft from outbuildings i sum insured
Trace & access i £5,000
Key and lock cover if lost i Unlimited
New for old i
Alternative accommodation i £25,000
Money kept at home i £500
24 hour telephone helpline i

Buildings only

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Home Insurance

4 stars
Key and lock cover if lost i Unlimited
Trace & access i £5,000
Matching items i
Replacing keys and locks if stolen i Unlimited
Property owner liability i £2,000,000
Escape of water excess i £350
Alternative accommodation i £25,000
24 hour telephone helpline i Y
Compulsory Excess i £50

Contents only

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Home Insurance

5 stars
Key and lock cover if lost i unlimited
Theft from outbuildings i sum insured
Matching Items i
Replacing keys and locks if stolen i unlimited
New for old i
Money kept at home i £500
Alternative accommodation i £25,000
Bicycle cover i £5,000
24 hour telephone helpline i Y

Travel insurance

Single trip travel insurance

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Essential

1 stars
Medical cover i £10,000,000
Cancelling before you travel i £5,000
Losing your personal possessions i £0
Medical excess i £75
Cutting your trip short i £5,000
Missing your departure i £0
Abandoning your trip after a long delay i £10,000
Losing your money i £300
Losing your passport i £500

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Premier

2 stars
Medical cover i £10,000,000
Cancelling before you travel i £10,000
Losing your personal possessions i £0
Medical excess i £50
Cutting your trip short i £10,000
Missing your departure i £1,000
Abandoning your trip after a long delay i £10,000
Losing your money i £300
Losing your passport i £500

Annual multi trip travel insurance

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Essential

1 stars
Medical cover i £10,000,000
Cancelling before you travel i £5,000
Losing your personal possessions i £0
Medical excess i £75
Cutting your trip short i 5000
Maximum trip duration 31 days
Abandoning your trip after a long delay i £10,000
Losing your money i £300
Losing your passport i £500

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Premier

2 stars
Medical cover i £10,000,000
Cancelling before you travel i £10,000
Losing your personal possessions i £0
Medical excess i £50
Cutting your trip short i 10000
Maximum trip duration 90 days
Abandoning your trip after a long delay i £10,000
Losing your money i £300
Losing your passport i £500