Marks & Spencer

Marks & Spencer
Silver ribbon

Bank accounts

Ranked 9th of 26 providers reviewed.

Customer happiness 73%
Customer trust 63%
Complaints performance 77%
Transparency rating 43%
Fairer Finance score
Reviewed Autumn 2017
64%
Bronze ribbon

Car insurance

Ranked 17th of 51 providers reviewed.

Customer happiness 62%
Customer trust 50%
Complaints performance 75%
Transparency rating 40%
Fairer Finance score
Reviewed Autumn 2017
57%
Bronze ribbon

Credit cards

Ranked 17th of 36 providers reviewed.

Customer happiness 62%
Customer trust 52%
Complaints performance 77%
Transparency rating 46%
Fairer Finance score
Reviewed Autumn 2017
59%
Gold ribbon

Home insurance

Ranked 5th of 46 providers reviewed.

Customer happiness 63%
Customer trust 57%
Complaints performance 67%
Transparency rating 70%
Fairer Finance score
Reviewed Autumn 2017
64%

Personal loans

Ranked 13th of 25 providers reviewed.

Customer happiness 58%
Customer trust 57%
Complaints performance 77%
Transparency rating 37%
Fairer Finance score
Reviewed Autumn 2017
57%

Pet Insurance

Ranked 8th of 15 providers reviewed.

Customer happiness 49%
Customer trust 44%
Complaints performance 75%
Transparency rating 53%
Fairer Finance score
Reviewed Autumn 2017
55%

Savings accounts

Ranked 31st of 34 providers reviewed.

Customer happiness 43%
Customer trust 49%
Complaints performance 77%
Transparency rating 38%
Fairer Finance score
Reviewed Autumn 2017
52%
Gold ribbon

Travel insurance

Ranked 5th of 57 providers reviewed.

Customer happiness 63%
Customer trust 55%
Complaints performance 67%
Transparency rating 56%
Fairer Finance score
Reviewed Autumn 2017
60%

Car insurance

Marks & Spencer

Premier Car Insurance

4 stars
Key and lock cover if lost i £0
Courtesy car for the duration of repair i
Uninsured driver promise i
Key and lock cover if stolen i £500
Replacing original audio/visual equipment i Unlimited
Windscreen repair excess i £0
Windscreen replace excess i £75
24 hour telephone helpline i
Repairs guarantee (years) 3

Marks & Spencer

Standard Car Insurance

4 stars
Key and lock cover if lost i £0
Courtesy car for the duration of repair i
Uninsured driver promise i
Key and lock cover if stolen i £500
Replacing original audio/visual equipment i Unlimited
Windscreen repair excess i £0
Windscreen replace excess i £75
24 hour telephone helpline i
Repairs guarantee (years) 3

Home insurance

Buildings & contents cover

Marks & Spencer

Home Insurance

5 stars
Escape of water excess i £250
Matching items i
Theft from outbuildings i £100,000
Trace & access i £5,000
Key and lock cover if lost i Unlimited
New for old i
Alternative accommodation i £1,000,000
Money kept at home i £500
24 hour telephone helpline i

Marks & Spencer

Home Insurance Premier

5 stars
Escape of water excess i £250
Matching items i
Theft from outbuildings i unlimited
Trace & access i £5,000
Key and lock cover if lost i Unlimited
New for old i
Alternative accommodation i Unlimited
Money kept at home i £500
24 hour telephone helpline i

Buildings only

Marks & Spencer

Home Insurance

5 stars
Key and lock cover if lost i Unlimited
Trace & access i £5,000
Matching items i
Replacing keys and locks if stolen i Unlimited
Property owner liability i £2,000,000
Escape of water excess i £250
Alternative accommodation i £1,000,000
24 hour telephone helpline i Y
Compulsory Excess i £100

Marks & Spencer

Home Insurance Premier

5 stars
Key and lock cover if lost i Unlimited
Trace & access i £5,000
Matching items i
Replacing keys and locks if stolen i Unlimited
Property owner liability i £2,000,000
Escape of water excess i £250
Alternative accommodation i Unlimited
24 hour telephone helpline i Y
Compulsory Excess i £100

Contents only

Marks & Spencer

Home Insurance (Standard)

5 stars
Key and lock cover if lost i sum insured
Theft from outbuildings i £100,000
Matching Items i
Replacing keys and locks if stolen i sum insured
New for old i
Money kept at home i £500
Alternative accommodation i £100,000
Bicycle cover i £1,000
24 hour telephone helpline i Y

Marks & Spencer

Home Insurance Premier

5 stars
Key and lock cover if lost i unlimited
Theft from outbuildings i unlimited
Matching Items i
Replacing keys and locks if stolen i unlimited
New for old i
Money kept at home i £500
Alternative accommodation i unlimited
Bicycle cover i £1,000
24 hour telephone helpline i Y

Travel insurance

Single trip travel insurance

Marks & Spencer

Travel Insurance

1 stars
Medical cover i £10,000,000
Cancelling before you travel i £4,000
Losing your personal possessions i £0
Medical excess i £100
Cutting your trip short i £4,000
Missing your departure i £600
Abandoning your trip after a long delay i £0
Losing your money i £250
Losing your passport i £250

Annual multi trip travel insurance

Marks & Spencer

Travel Insurance

1 stars
Medical cover i £10,000,000
Cancelling before you travel i £4,000
Losing your personal possessions i £0
Medical excess i £100
Cutting your trip short i 4000
Maximum trip duration 31 days
Abandoning your trip after a long delay i £0
Losing your money i £250
Losing your passport i £250