Marks & Spencer

Marks & Spencer
Silver ribbon

Bank accounts

Ranked 7th of 21 providers reviewed.

Customer happiness 74%
Customer trust 71%
Complaints performance 79%
Transparency rating 33%
Fairer Finance score
Reviewed Spring 2017
64%

Car insurance

Ranked 35th of 48 providers reviewed.

Customer happiness 60%
Customer trust 47%
Complaints performance 66%
Transparency rating 37%
Fairer Finance score
Reviewed Spring 2017
52%

Credit cards

Ranked 19th of 38 providers reviewed.

Customer happiness 64%
Customer trust 53%
Complaints performance 79%
Transparency rating 36%
Fairer Finance score
Reviewed Spring 2017
58%
Gold ribbon

Home insurance

Ranked 6th of 47 providers reviewed.

Customer happiness 64%
Customer trust 56%
Complaints performance 67%
Transparency rating 70%
Fairer Finance score
Reviewed Spring 2017
64%

Personal loans

Ranked 14th of 24 providers reviewed.

Customer happiness 59%
Customer trust 58%
Complaints performance 79%
Transparency rating 31%
Fairer Finance score
Reviewed Spring 2017
57%

Savings accounts

Ranked 23rd of 34 providers reviewed.

Customer happiness 47%
Customer trust 47%
Complaints performance 79%
Transparency rating 50%
Fairer Finance score
Reviewed Spring 2017
56%
Gold ribbon

Travel insurance

Ranked 5th of 54 providers reviewed.

Customer happiness 63%
Customer trust 55%
Complaints performance 67%
Transparency rating 60%
Fairer Finance score
Reviewed Spring 2017
61%

Car insurance

Marks & Spencer

Premier Car Insurance

4 stars
Key and lock cover if lost i £0
Courtesy car for the duration of repair i
Uninsured driver promise i
Key and lock cover if stolen i £500
Replacing original audio/visual equipment i Unlimited
Windscreen repair excess i £0
Windscreen replace excess i £75
24 hour telephone helpline i
Repairs guarantee (years) 3

Marks & Spencer

Standard Car Insurance

4 stars
Key and lock cover if lost i £0
Courtesy car for the duration of repair i
Uninsured driver promise i
Key and lock cover if stolen i £500
Replacing original audio/visual equipment i Unlimited
Windscreen repair excess i £0
Windscreen replace excess i £75
24 hour telephone helpline i
Repairs guarantee (years) 3

Home insurance

Buildings & contents cover

Marks & Spencer

Home Insurance

5 stars
Escape of water excess i £250
Matching items i
Theft from outbuildings i £100,000
Trace & access i £5,000
Key and lock cover if lost i Unlimited
New for old i
Alternative accommodation i £1,000,000
Money kept at home i £500
24 hour telephone helpline i

Marks & Spencer

Home Insurance Premier

5 stars
Escape of water excess i £250
Matching items i
Theft from outbuildings i Unlimited
Trace & access i £5,000
Key and lock cover if lost i Unlimited
New for old i
Alternative accommodation i Unlimited
Money kept at home i £500
24 hour telephone helpline i

Buildings only

Marks & Spencer

Home Insurance

5 stars
Key and lock cover if lost i Unlimited
Trace & access i £5,000
Matching items i
Replacing keys and locks if stolen i Unlimited
Property owner liability i £2,000,000
Escape of water excess i £250
Alternative accommodation i £1,000,000
24 hour telephone helpline i
Compulsory Excess i £100

Marks & Spencer

Home Insurance Premier

5 stars
Key and lock cover if lost i Unlimited
Trace & access i £5,000
Matching items i
Replacing keys and locks if stolen i Unlimited
Property owner liability i £2,000,000
Escape of water excess i £250
Alternative accommodation i Unlimited
24 hour telephone helpline i
Compulsory Excess i £100

Contents only

Marks & Spencer

Home Insurance

5 stars
Key and lock cover if lost i Sum Insured
Theft from outbuildings i £100,000
Matching Items i
Replacing keys and locks if stolen i Sum Insured
Compulsory Excess i
Money kept at home i £500
Alternative accommodation i £100,000
Bicycle cover i £1,000
24 hour telephone helpline i

Marks & Spencer

Home Insurance Premier

5 stars
Key and lock cover if lost i Unlimited
Theft from outbuildings i Unlimited
Matching Items i
Replacing keys and locks if stolen i Unlimited
Compulsory Excess i
Money kept at home i £500
Alternative accommodation i Unlimited
Bicycle cover i £1,000
24 hour telephone helpline i

Travel insurance

Single trip travel insurance

Marks & Spencer

Travel Insurance

1 stars
Medical cover i £10,000,000
Cancelling before you travel i £4,000
Losing your personal possessions i £0
Medical excess i £100
Cutting your trip short i £4,000
Missing your departure i £600
Abandoning your trip after a long delay i £0
Losing your money i £250
Losing your passport i £250

Annual multi trip travel insurance

Marks & Spencer

Travel Insurance

1 stars
Medical cover i £10,000,000
Cancelling before you travel i £4,000
Losing your personal possessions i £0
Medical excess i £100
Cutting your trip short i £4,000
Maximum trip duration 31 days
Abandoning your trip after a long delay i £0
Losing your money i £250
Losing your passport i £250