Nationwide

Nationwide
Gold ribbon

Bank accounts

Ranked 5th of 21 providers reviewed.

Customer happiness 74%
Customer trust 64%
Complaints performance 70%
Transparency rating 65%
Fairer Finance score
Reviewed Spring 2017
68%
Gold ribbon

Car insurance

Ranked 4th of 48 providers reviewed.

Customer happiness 67%
Customer trust 57%
Complaints performance 69%
Transparency rating 58%
Fairer Finance score
Reviewed Spring 2017
63%
Gold ribbon

Credit cards

Ranked 6th of 38 providers reviewed.

Customer happiness 71%
Customer trust 62%
Complaints performance 70%
Transparency rating 58%
Fairer Finance score
Reviewed Spring 2017
65%
Gold ribbon

Home insurance

Ranked 7th of 47 providers reviewed.

Customer happiness 63%
Customer trust 56%
Complaints performance 69%
Transparency rating 64%
Fairer Finance score
Reviewed Spring 2017
63%

Life insurance

Ranked 11th of 21 providers reviewed.

Claims score 98.59%
Complaints performance 84%
Transparency rating 51%
Fairer Finance score
Reviewed Spring 2017
74%
Gold ribbon

Mortgages

Ranked 2nd of 21 providers reviewed.

Customer happiness 67%
Customer trust 57%
Complaints performance 70%
Transparency rating 61%
Fairer Finance score
Reviewed Spring 2017
64%
Silver ribbon

Personal loans

Ranked 8th of 24 providers reviewed.

Customer happiness 59%
Customer trust 54%
Complaints performance 70%
Transparency rating 57%
Fairer Finance score
Reviewed Spring 2017
60%
Gold ribbon

Savings accounts

Ranked 6th of 34 providers reviewed.

Customer happiness 58%
Customer trust 59%
Complaints performance 70%
Transparency rating 73%
Fairer Finance score
Reviewed Spring 2017
65%

Car insurance

Nationwide

Car Insurance

3 stars
Key and lock cover if lost i Unlimited
Courtesy car for the duration of repair i
Uninsured driver promise i
Key and lock cover if stolen i Unlimited
Replacing original audio/visual equipment i Unlimited
Windscreen repair excess i £10
Windscreen replace excess i £90
24 hour telephone helpline i
Repairs guarantee (years) 0

Home insurance

Buildings & contents cover

Nationwide

Home Insurance Essentials

2 stars
Escape of water excess i £350
Matching items i
Theft from outbuildings i £2,500
Trace & access i £5,000
Key and lock cover if lost i £500
New for old i
Alternative accommodation i £25,000
Money kept at home i £500
24 hour telephone helpline i

Nationwide

Home Insurance

4 stars
Escape of water excess i £350
Matching items i
Theft from outbuildings i £5,000
Trace & access i £10,000
Key and lock cover if lost i Unlimited
New for old i
Alternative accommodation i £50,000
Money kept at home i £1,000
24 hour telephone helpline i

Buildings only

Nationwide

Home Insurance Essentials

3 stars
Key and lock cover if lost i £500
Trace & access i £5,000
Matching items i
Replacing keys and locks if stolen i £500
Property owner liability i £2,000,000
Escape of water excess i £350
Alternative accommodation i £25,000
24 hour telephone helpline i
Compulsory Excess i £50

Nationwide

Home Insurance

4 stars
Key and lock cover if lost i Unlimited
Trace & access i £10,000
Matching items i
Replacing keys and locks if stolen i Unlimited
Property owner liability i £5,000,000
Escape of water excess i £350
Alternative accommodation i £50,000
24 hour telephone helpline i
Compulsory Excess i £50

Contents only

Nationwide

Home Insurance Essentials

3 stars
Key and lock cover if lost i £500
Theft from outbuildings i £2,500
Matching Items i
Replacing keys and locks if stolen i £500
Compulsory Excess i
Money kept at home i £500
Alternative accommodation i £15,000
Bicycle cover i £0
24 hour telephone helpline i

Nationwide

Home Insurance

5 stars
Key and lock cover if lost i Unlimited
Theft from outbuildings i £5,000
Matching Items i
Replacing keys and locks if stolen i Unlimited
Compulsory Excess i
Money kept at home i £1,000
Alternative accommodation i £30,000
Bicycle cover i £1,000
24 hour telephone helpline i