Nationwide

Nationwide
Gold ribbon

Bank accounts

Ranked 4th of 26 providers reviewed.

Customer happiness 74%
Customer trust 65%
Complaints performance 71%
Transparency rating 70%
Fairer Finance score
Reviewed Autumn 2017
70%
Gold ribbon

Car insurance

Ranked 4th of 48 providers reviewed.

Customer happiness 67%
Customer trust 57%
Complaints performance 69%
Transparency rating 58%
Fairer Finance score
Reviewed Spring 2017
63%
Gold ribbon

Credit cards

Ranked 4th of 36 providers reviewed.

Customer happiness 70%
Customer trust 64%
Complaints performance 71%
Transparency rating 55%
Fairer Finance score
Reviewed Autumn 2017
65%
Gold ribbon

Home insurance

Ranked 7th of 47 providers reviewed.

Customer happiness 63%
Customer trust 56%
Complaints performance 69%
Transparency rating 64%
Fairer Finance score
Reviewed Spring 2017
63%
Bronze ribbon

Life insurance

Ranked 7th of 22 providers reviewed.

Claims score 98.59%
Complaints performance 87%
Transparency rating 59%
Fairer Finance score
Reviewed Autumn 2017
77%
Gold ribbon

Mortgages

Ranked 2nd of 21 providers reviewed.

Customer happiness 69%
Customer trust 58%
Complaints performance 74%
Transparency rating 64%
Fairer Finance score
Reviewed Autumn 2017
66%
Gold ribbon

Personal loans

Ranked 3rd of 25 providers reviewed.

Customer happiness 62%
Customer trust 58%
Complaints performance 71%
Transparency rating 61%
Fairer Finance score
Reviewed Autumn 2017
63%
Gold ribbon

Savings accounts

Ranked 6th of 34 providers reviewed.

Customer happiness 58%
Customer trust 61%
Complaints performance 71%
Transparency rating 76%
Fairer Finance score
Reviewed Autumn 2017
67%

Car insurance

Nationwide

Car Insurance

3 stars
Key and lock cover if lost i Unlimited
Courtesy car for the duration of repair i
Uninsured driver promise i
Key and lock cover if stolen i Unlimited
Replacing original audio/visual equipment i Unlimited
Windscreen repair excess i £10
Windscreen replace excess i £90
24 hour telephone helpline i
Repairs guarantee (years) 0

Home insurance

Buildings & contents cover

Nationwide

Home Insurance Essentials

2 stars
Escape of water excess i £350
Matching items i
Theft from outbuildings i £2,500
Trace & access i £5,000
Key and lock cover if lost i £500
New for old i
Alternative accommodation i £25,000
Money kept at home i £500
24 hour telephone helpline i

Nationwide

Home Insurance

4 stars
Escape of water excess i £350
Matching items i
Theft from outbuildings i £5,000
Trace & access i £10,000
Key and lock cover if lost i Unlimited
New for old i
Alternative accommodation i £50,000
Money kept at home i £1,000
24 hour telephone helpline i

Buildings only

Nationwide

Home Insurance Essentials

3 stars
Key and lock cover if lost i £500
Trace & access i £5,000
Matching items i
Replacing keys and locks if stolen i £500
Property owner liability i £2,000,000
Escape of water excess i £350
Alternative accommodation i £25,000
24 hour telephone helpline i Y
Compulsory Excess i £50

Nationwide

Home Insurance

4 stars
Key and lock cover if lost i Unlimited
Trace & access i £10,000
Matching items i
Replacing keys and locks if stolen i Unlimited
Property owner liability i £5,000,000
Escape of water excess i £350
Alternative accommodation i £50,000
24 hour telephone helpline i Y
Compulsory Excess i £50

Contents only

Nationwide

Home insurance essentials

3 stars
Key and lock cover if lost i £500
Theft from outbuildings i £2,500
Matching Items i
Replacing keys and locks if stolen i £500
New for old i
Money kept at home i £500
Alternative accommodation i £15,000
Bicycle cover i £0
24 hour telephone helpline i Y

Nationwide

Home insurance

5 stars
Key and lock cover if lost i unlimited
Theft from outbuildings i £5,000
Matching Items i
Replacing keys and locks if stolen i unlimited
New for old i
Money kept at home i £1,000
Alternative accommodation i £30,000
Bicycle cover i £1,000
24 hour telephone helpline i Y