NFU Mutual

NFU Mutual
Gold ribbon: first place

Car insurance

Ranked 1st of 51 providers reviewed.

Customer happiness 84%
Customer trust 74%
Complaints performance 72%
Transparency rating 62%
Fairer Finance score
Reviewed Autumn 2017
73%
Gold ribbon

Home insurance

Ranked 3rd of 46 providers reviewed.

Customer happiness 71%
Customer trust 64%
Complaints performance 72%
Transparency rating 55%
Fairer Finance score
Reviewed Autumn 2017
66%
Bronze ribbon

Life insurance

Ranked 8th of 22 providers reviewed.

Claims score 100.00%
Complaints performance 72%
Transparency rating 56%
Fairer Finance score
Reviewed Autumn 2017
76%

Car insurance

NFU Mutual

Car Insurance

4 stars
Key and lock cover if lost i £0
Courtesy car for the duration of repair i
Uninsured driver promise i
Key and lock cover if stolen i Unlimited
Replacing original audio/visual equipment i Unlimited
Windscreen repair excess i £0
Windscreen replace excess i £50
24 hour telephone helpline i
Repairs guarantee (years) 3

Home insurance

Buildings & contents cover

NFU Mutual

Home and Lifestyle

4 stars
Escape of water excess i £250
Matching items i
Theft from outbuildings i £3,000
Trace & access i £10,000
Key and lock cover if lost i £1,000
New for old i
Alternative accommodation i £75,000
Money kept at home i £2,500
24 hour telephone helpline i

Buildings only

NFU Mutual

Home and Lifestyle

3 stars
Key and lock cover if lost i £1,000
Trace & access i £10,000
Matching items i
Replacing keys and locks if stolen i £1,000
Property owner liability i £2,500,000
Escape of water excess i £250
Alternative accommodation i £75,000
24 hour telephone helpline i Y
Compulsory Excess i £50

Contents only

NFU Mutual

Home and Lifestyle (std)

5 stars
Key and lock cover if lost i £1,000
Theft from outbuildings i £3,000
Matching Items i
Replacing keys and locks if stolen i £1,000
New for old i
Money kept at home i £2,500
Alternative accommodation i 20% of sum insured
Bicycle cover i £20,000
24 hour telephone helpline i Y