Virgin Money

Virgin Money
Silver ribbon

Credit cards

Ranked 10th of 38 providers reviewed.

Customer happiness 63%
Customer trust 48%
Complaints performance 62%
Transparency rating 78%
Fairer Finance score
Reviewed Spring 2017
63%

Mortgages

Ranked 19th of 21 providers reviewed.

Customer happiness 46%
Customer trust 40%
Complaints performance 70%
Transparency rating 31%
Fairer Finance score
Reviewed Spring 2017
47%

Savings accounts

Ranked 29th of 34 providers reviewed.

Customer happiness 50%
Customer trust 44%
Complaints performance 62%
Transparency rating 57%
Fairer Finance score
Reviewed Spring 2017
53%

Travel insurance

Ranked 35th of 54 providers reviewed.

Customer happiness 54%
Customer trust 41%
Complaints performance 54%
Transparency rating 47%
Fairer Finance score
Reviewed Spring 2017
49%

Home insurance

Buildings & contents cover

3 stars
Escape of water excess i £500
Matching items i
Theft from outbuildings i £2,500
Trace & access i £500,000
Key and lock cover if lost i £0
New for old i
Alternative accommodation i £100,000
Money kept at home i £200
24 hour telephone helpline i

Virgin Money

Silver

4 stars
Escape of water excess i £500
Matching items i
Theft from outbuildings i £2,500
Trace & access i Sum Insured
Key and lock cover if lost i Sum Insured
New for old i
Alternative accommodation i £200,000
Money kept at home i £750
24 hour telephone helpline i
4 stars
Escape of water excess i £500
Matching items i
Theft from outbuildings i £2,500
Trace & access i Sum Insured
Key and lock cover if lost i Sum Insured
New for old i
Alternative accommodation i £300,000
Money kept at home i £750
24 hour telephone helpline i

Buildings only

2 stars
Key and lock cover if lost i £0
Trace & access i £500,000
Matching items i
Replacing keys and locks if stolen i £0
Property owner liability i £2,000,000
Escape of water excess i £500
Alternative accommodation i £100,000
24 hour telephone helpline i
Compulsory Excess i £100

Virgin Money

Silver

3 stars
Key and lock cover if lost i Sum Insured
Trace & access i sum insured
Matching items i
Replacing keys and locks if stolen i Sum Insured
Property owner liability i £2,000,000
Escape of water excess i £500
Alternative accommodation i £200,000
24 hour telephone helpline i
Compulsory Excess i £100
3 stars
Key and lock cover if lost i Sum Insured
Trace & access i sum insured
Matching items i
Replacing keys and locks if stolen i Sum Insured
Property owner liability i £2,000,000
Escape of water excess i £500
Alternative accommodation i £300,000
24 hour telephone helpline i
Compulsory Excess i £100

Contents only

3 stars
Key and lock cover if lost i £0
Theft from outbuildings i £2,500
Matching Items i
Replacing keys and locks if stolen i £0
Compulsory Excess i
Money kept at home i £200
Alternative accommodation i £10,000
Bicycle cover i £500
24 hour telephone helpline i

Virgin Money

Silver

4 stars
Key and lock cover if lost i £1000
Theft from outbuildings i £2,500
Matching Items i
Replacing keys and locks if stolen i £1000
Compulsory Excess i
Money kept at home i £750
Alternative accommodation i £12,000
Bicycle cover i £500
24 hour telephone helpline i
4 stars
Key and lock cover if lost i £1000
Theft from outbuildings i £2,500
Matching Items i
Replacing keys and locks if stolen i £1000
Compulsory Excess i
Money kept at home i £750
Alternative accommodation i £30,000
Bicycle cover i £500
24 hour telephone helpline i

Travel insurance

Single trip travel insurance

4 stars
Medical cover i £10,000,000
Cancelling before you travel i £2,000
Losing your personal possessions i £1,250
Medical excess i £100
Cutting your trip short i £2,000
Missing your departure i £500
Abandoning your trip after a long delay i £2,000
Losing your money i £200
Losing your passport i £100

Virgin Money

Silver

4 stars
Medical cover i £12,500,000
Cancelling before you travel i £3,000
Losing your personal possessions i £1,500
Medical excess i £60
Cutting your trip short i £3,000
Missing your departure i £500
Abandoning your trip after a long delay i £3,000
Losing your money i £200
Losing your passport i £100
4 stars
Medical cover i £15,000,000
Cancelling before you travel i £5,000
Losing your personal possessions i £2,000
Medical excess i £50
Cutting your trip short i £5,000
Missing your departure i £1,000
Abandoning your trip after a long delay i £5,000
Losing your money i £300
Losing your passport i £200

Virgin Money

Black

5 stars
Medical cover i Unlimited
Cancelling before you travel i £7,500
Losing your personal possessions i £2,500
Medical excess i £0
Cutting your trip short i £7,500
Missing your departure i £1,500
Abandoning your trip after a long delay i £7,500
Losing your money i £500
Losing your passport i £250

Annual multi trip travel insurance

4 stars
Medical cover i £10,000,000
Cancelling before you travel i £2,000
Losing your personal possessions i £1,250
Medical excess i £100
Cutting your trip short i £2,000
Maximum trip duration 31 days
Abandoning your trip after a long delay i £2,000
Losing your money i £200
Losing your passport i £100

Virgin Money

Silver

4 stars
Medical cover i £12,500,000
Cancelling before you travel i £3,000
Losing your personal possessions i £1,500
Medical excess i £60
Cutting your trip short i £3,000
Maximum trip duration 45 days (31 days for over 65s)
Abandoning your trip after a long delay i £3,000
Losing your money i £200
Losing your passport i £100
4 stars
Medical cover i £15,000,000
Cancelling before you travel i £5,000
Losing your personal possessions i £2,000
Medical excess i £50
Cutting your trip short i £5,000
Maximum trip duration 45 days (31 days for over 65s)
Abandoning your trip after a long delay i £5,000
Losing your money i £300
Losing your passport i £200

Virgin Money

Black

5 stars
Medical cover i Unlimited
Cancelling before you travel i £7,500
Losing your personal possessions i £2,500
Medical excess i £0
Cutting your trip short i £7,500
Maximum trip duration 45 days (31 days for over 65s)
Abandoning your trip after a long delay i £7,500
Losing your money i £500
Losing your passport i £250