Mortgages

Brand Customer
happiness

What does this mean? This score shows how happy a company's customers are with it. A higher score means a company has happier customers than most of its competitors.

Customer
trust

What does this mean? This score shows how much trust customers place in a brand. A higher score means more customers trust the brand than others in this sector.

Complaints
performance

What does this mean? This score shows how good a company is at handling complaints. A higher score means the company gets it right more often than its competitors.

Transparency
rating

What does this mean? This score shows how good a company is at telling you everything you need to know, in a language you can understand. A higher score means the company is more transparent than its competitors.

Fairer Finance score

Coventry Building Society

60% 55% 95% 56% 66%

Yorkshire Building Society

70% 52% 79% 54% 64%

First Direct

76% 66% 72% 42% 64%

Nationwide

67% 55% 67% 59% 62%

TSB

58% 44% 71% 66% 60%

Skipton Building Society

56% 47% 77% 49% 57%

Chelsea Building Society

55% 42% 79% 54% 57%

Yorkshire Bank

59% 41% 71% 44% 54%

HSBC

56% 41% 72% 45% 54%

Bank of Scotland

53% 45% 73% 42% 53%

Bank of Ireland

51% 44% 77% 37% 52%

Clydesdale Bank

51% 41% 71% 44% 52%

Halifax

52% 40% 73% 42% 52%

Virgin Money

50% 39% 77% 41% 52%

Lloyds Bank

57% 45% 73% 31% 52%

Leeds Building Society

50% 41% 63% 47% 50%

Natwest

50% 40% 65% 38% 48%

Santander

49% 33% 56% 55% 48%

Barclays

52% 36% 59% 45% 48%

Royal Bank of Scotland

45% 26% 67% 38% 44%

Co-operative Bank

43% 34% 63% 34% 44%