28 March 2024
The Fairer Finance Trust in Insurance Index - Spring 2024
Trust in insurers has declined slightly, on average, between Autumn 2023 and Spring 2024. Rising premiums seem a likely cause.
5 March 2024
Navigating Auto-renewals in Home Insurance: A Guide to Consumer-centric Practices
Are home insurance customers going through unnecessary hoops to opt out of auto-renewal? Here are my top tips for designing online renewals that are FCA complaint, using best UX practices.
13 September 2023
Unlocking net zero - how can home insurers help?
Home insurers can learn from other sectors to better support customers who want to make their homes more sustainable.
12 December 2022
Home Insurance Add-ons and the Consumer Duty
The introduction of the Financial Conduct Authority’s (FCA) Consumer Duty is an opportunity for providers to rethink how home insurance add-ons are designed and sold.
16 April 2018
What does an ideal quote process look like?
Aviva's new quote process is good, but could it be even shorter? And what would the perfect journey look like?
9 January 2018
Don’t get stung by your insurance
Most insurance fees should only cover the administrative costs of the provider, and the customer should be clearly told how much they will be. But beware - a number of insurers are failing on both counts.
1 March 2016
The confusing world of insurance excesses
Understanding your insurance policy's excess is no longer as simple as it once was. And why is it called an excess anyway?
5 February 2016
Should charities be banned from offering financial services?
Age UK has come under fire for making millions from its energy and insurance businesses - often failing to give ts customers the best possible deal. It's mistake was working with just one company in each sector.
3 February 2016
Are insurers becoming evil?
A new report has warned that the precision of insurance pricing presents social dangers that no one appears to be keeping an eye on. Is it time for a rethink about how insurance works?
25 January 2016
Insurers need to resist the Big Brother temptation
A new report by the Insurance Fraud Taskforce is proposing to snoop on consumers while they use comparison sites.