24 November 2014
Who’s reviews can you trust?
Customer reviews are all the rage. Whether you're getting a take away, buying some new shoes or taking out a new credit card, there's likely to be a star rating to help you choose. But don't be fooled into thinking they're a fair reflection of what you're getting.
11 November 2014
The FCA bares its teeth
The FCA's price cap on the payday lending industry is the heaviest piece of regulation the UK financial services industry has seen. There are plenty of other markets that could benefit from a similarly tough approach.
4 November 2014
Banks and insurers that fail to invest in technology should be fined
Years of under-investment in IT systems causes misery for banking and insurance customers every day. It's up to the regulator to ensure that banks and insurers don't slip behind again.
30 October 2014
What now for the Money Advice Service?
The Money Advice Service has been told it will not play a part in delivering the government's promised guidance for all retirees. Some are already calling for it to be decommissioned.
14 October 2014
Can Co-op help stop the extended warranty rip-off?
Extended warranties are notorious for being overpriced and unreliable. But a new approach by the Co-op may put pressure on others to price more reasonably.
25 September 2014
How many complaints is too many?
The FCA has published its latest complaints data. But what are we to make of it?