Our blog: Regulation

An unfair advantage?

17 February 2015

An unfair advantage?

The Post Office and National Savings & Investments are both government owned. In the world of personal finance, it gives them a special appeal which is hard for others to compete with.

Does it matter if I don’t understand what I’m buying?

11 February 2015

Does it matter if I don’t understand what I’m buying?

The world of financial services is complex, and most people don't have a full understanding of the investments, insurances, bank accounts and loans they are buying. Does it matter?

What’s a fair penalty for a mistake?

5 February 2015

What’s a fair penalty for a mistake?

Airlines, credit card companies and train operators revel in the business of handing out enormous penalties to customers who make a mistake. It's got to stop.

With-profits finally on the way out

30 January 2015

With-profits finally on the way out

Legal & General's decision to close its with-profits fund to new business is the beginning of the end for this expensive, opaque investment.

Do companies deliberately slow down your complaints?

27 January 2015

Do companies deliberately slow down your complaints?

The complaints process in some banks and insurers seems designed to tire the customer out until they can't be bothered to fight on anymore.

The consumer champion robot cometh

20 January 2015

The consumer champion robot cometh

The conclusion of the FCA's market study into savings includes an interesting proposal to break down the barriers that have stopped so-called "account aggregators" from being successful. It's a move that could radically change how we interact with banks and insurers.

How regulations can get in the way of protecting consumers

19 January 2015

How regulations can get in the way of protecting consumers

The Financial Conduct Authority's enormous rule book often stops well meaning companies from doing the right thing by their customers

How do you know if you’re getting a good deal?

9 January 2015

How do you know if you’re getting a good deal?

From buying a plane ticket to buying insurance - how do you know whether you're being offered a fair price when you make a major purchase?

What price, good financial advice?

16 December 2014

What price, good financial advice?

Financial advisers are still failing to make it clear how much they charge. It's one of the reasons that so many people don't take advice at all.

The FCA’s £3.8m error

10 December 2014

The FCA’s £3.8m error

The FCA has revealed it spent an astonishing £3.8m on a review of what went wrong with its announcement about an inquiry into the closed book pensions sector.