Life insurance

Brand Claims
score

What does this mean? This score is the percentage of claims which are paid by this insurer.

Complaints
performance

What does this mean? This score shows how good a company is at handling complaints. A higher score means the company gets it right more often than its competitors.

Transparency
rating

What does this mean? This score shows how good a company is at telling you everything you need to know, in a language you can understand. A higher score means the company is more transparent than its competitors.

Fairer Finance score

Smart Insurance

99.48% 100% 66% 87%

Beagle Street

99.48% 100% 58% 84%

Sunlife

99.48% 77% 70% 81%

Direct Line

98.14% 100% 46% 76%

Barclays

99.03% 74% 58% 74%

Legal & General

98.14% 83% 56% 73%

Nationwide

98.14% 83% 55% 73%

John Lewis

99.24% 74% 51% 73%

Tesco Bank

99.03% 74% 53% 73%

NFU Mutual

100.00% 64% 52% 72%

Scottish Widows

98.73% 79% 46% 71%

Royal London

97.55% 76% 60% 70%

LV=

96.98% 69% 71% 70%

Standard Life

96.98% 69% 71% 70%

Zurich

98.95% 72% 47% 69%

Aviva

99.03% 74% 41% 68%

AA

98.14% 83% 41% 68%

Post Office

99.03% 74% 38% 67%

Friend's Life

99.24% 74% 33% 67%

Sainsbury's

98.14% 83% 33% 66%

Santander

99.03% 74% 33% 66%

Vitality Life

98.44% 75% 33% 64%

Aegon

97.16% 72% 31% 58%

AIG Life

90.48% 73% 51% 43%