1 May 2015
Nationwide’s campaign exposes another credit card rip-off
Many banks trick their customers into paying interest on their credit card - even when they're on a 0% deal. But Nationwide has launched a new campaign to expose these sneaky tactics.
5 February 2015
What’s a fair penalty for a mistake?
Airlines, credit card companies and train operators revel in the business of handing out enormous penalties to customers who make a mistake. It's got to stop.
27 January 2015
Do companies deliberately slow down your complaints?
The complaints process in some banks and insurers seems designed to tire the customer out until they can't be bothered to fight on anymore.
7 October 2014
Is it really possible to reward loyalty?
Natwest is the latest bank to promise to offer its best deals to new as well as existing customers. But rewarding loyalty tends to come at the cost of offering good market leading deals. Is that really what customers want?
30 September 2014
Would you like me to read the disclaimer or put it in the post, sir?
Calls to banks and insurers often end with lengthy disclaimers. But they're too often box-ticking exercises rather than focused on arming customers with the information they need.
22 September 2014
Who are the best banks and insurers this autumn?
Fairer Finance has published its new ratings, and has made some changes to its methodology. So who's top and who's not in this autumn's rankings?