16th March 2023

How well do providers measure up on the FCA’s new recommendations for supporting mortgage borrowers?

The FCA has introduced new recommendations for how lenders can help borrowers struggling to repay their mortgages. How well are lenders currently displaying information on help for borrowers?

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14th June 2019

Defining excellence in banking customer service

Measuring quality in banking is no mean feat, but our new report aims to do just that.

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2nd November 2018

Why I won’t be adding my rent payments to my credit score

Although I'd like to (and need to) add my monthly rent payments to my credit score, there's just one problem stopping me - trust.

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25th November 2015

Still no closer to clear mortgage comparison

Which? & the CML have completed their work on simplifying mortgage charges. But they've not cracked the bigger problem of helping customers compare loans on a like for like basis.

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7th October 2015

Does our mortgage market work?

The regulator is considering whether it needs to launch a full blown inquiry into the state of competition in our mortgage market. We'd be in full support.

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30th September 2015

Who’s the fairest of them all in the savings and mortgage markets?

Building societies sit at the top of Fairer Finance's new savings and mortgage tables. But a few banks make it into the top end of our new rankings as well.

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19th March 2015

The easy way to lose a few thousand pounds

A lot of time and effort goes into saving a few pounds on household bills, but many families obliviously waste thousands on their mortgage. A review by Which? and the mortgage trade body should help reduce the number of costly mistakes.

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3rd November 2014

Are mortgages designed to confuse customers?

New Which? research shows that 97% of people can't pick the best deal when faced with a choice of mortgages. Do lenders make products more complex on purpose?

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