8th September 2022

Why isn’t there more ‘insurtech’ in travel insurance?

The UK pet insurance sector has recently seen a boom in the number of ‘insurtech’ providers – insurers that combine tech solutions with insurance offerings – but the travel insurance sector has so far failed to see a similar influx of insurtech firms. This blog explores why.

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12th May 2020

Coronavirus: Treating customers fairly in a pandemic

In the midst of a global pandemic, it's more important than ever to treat customers fairly.

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7th November 2017

Airlines don't cover themselves for failure

Monarch’s failure highlights another problem with transparency in the travel insurance industry

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7th March 2017

Why insurers need to shout louder about what's NOT covered

Insurers have a duty to give clear information to their customers. Why are some still finding it so difficult?

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25th April 2016

Are insurance companies incentivising people to be cavalier about their health?

If people understood the small print in their travel insurance policy, they'd never go and see their doctor. Surely it's time for a rethink about what can and can't be excluded from the average insurance contract.

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5th February 2016

Should charities be banned from offering financial services?

Age UK has come under fire for making millions from its energy and insurance businesses - often failing to give ts customers the best possible deal. It's mistake was working with just one company in each sector.

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3rd February 2016

Are insurers becoming evil?

A new report has warned that the precision of insurance pricing presents social dangers that no one appears to be keeping an eye on. Is it time for a rethink about how insurance works?

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5th December 2015

Why do insurers need two years to change their renewal letters?

The Financial Conduct Authority is finally consulting on proposals to force insurers to put last year's price on their renewal letters. But it may be 2018 before every insurer has fallen in line.

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15th September 2015

My day in court against First Great Western. The winner is…

When First Great Western charged me £109 for an honest mistake, I took them all the way to the small claims court. The judge's outcome was always irrelevant. The moral victory was always mine.

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25th March 2015

Travel insurers have furthest to come to meet new FCA rules

The FCA has announced plans to ban insurers from automatically opting customers into additional products. It's the travel insurance sector that will have the most work to do.

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12th November 2014

Even the Rolling Stones are not immune from the wolves of the insurance industry

The Rolling Stones have had their £8m insurance claim for cancelled show rejected. It's a common story - and there are lessons for the rest of us mere mortals.

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7th November 2014

Insurers putting their customers in handcuffs

Insurers often make the penalties for exiting their products too steep. If you've not made a claim on your policy, you should be given the choice to exit penalty free, and be given a pro-rata refund.

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