Blog posts on Travel insurance

As the number of complaints in travel insurance increases, what can providers do to help customers find the right policy for them?

The UK pet insurance sector has recently seen a boom in the number of ‘insurtech’ providers – insurers that combine tech solutions with insurance offerings – but the travel insurance sector has so far failed to see a similar influx of insurtech firms. This blog explores why.

In the midst of a global pandemic, it's more important than ever to treat customers fairly.

Monarch’s failure highlights another problem with transparency in the travel insurance industry

Insurers have a duty to give clear information to their customers. Why are some still finding it so difficult?

If people understood the small print in their travel insurance policy, they'd never go and see their doctor. Surely it's time for a rethink about what can and can't be excluded from the average insurance contract.

Age UK has come under fire for making millions from its energy and insurance businesses - often failing to give ts customers the best possible deal. It's mistake was working with just one company in each sector.

A new report has warned that the precision of insurance pricing presents social dangers that no one appears to be keeping an eye on. Is it time for a rethink about how insurance works?

The Financial Conduct Authority is finally consulting on proposals to force insurers to put last year's price on their renewal letters. But it may be 2018 before every insurer has fallen in line.

When First Great Western charged me £109 for an honest mistake, I took them all the way to the small claims court. The judge's outcome was always irrelevant. The moral victory was always mine.

The FCA has announced plans to ban insurers from automatically opting customers into additional products. It's the travel insurance sector that will have the most work to do.

The Rolling Stones have had their £8m insurance claim for cancelled show rejected. It's a common story - and there are lessons for the rest of us mere mortals.