7th February 2025
How can pet insurers improve customer understanding of cover and exclusions for bilateral conditions?
Bilateral conditions are a source of customer complaints in pet insurance. While the subject can be fairly complicated, there's more that insurers can do to help customers understand the potential exclusions.
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19th May 2022
Online and Digital Services Are Key to Success in Pet Insurance
Our research shows that for pet insurance - even more than for other insurance sectors - having a good app and website is vital to keeping customers happy.
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16th April 2018
The pitfalls of pet insurance co-payments
The complex concept of co-payments. Are insurers doing enough to explain it to consumers?
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