23rd October 2025
The CMA's Provisional Decision concerning the veterinary market: What does it mean for Pet Insurers?
Last week the Competition and Markets Authority (CMA) published a provisional decision regarding the veterinary market, an announcement that has been anticipated for some time.
How will these changes influence the pet insurance market, considering they will predominantly impact veterinary practices?
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7th February 2025
How can pet insurers improve customer understanding of cover and exclusions for bilateral conditions?
Bilateral conditions are a source of customer complaints in pet insurance. While the subject can be fairly complicated, there's more that insurers can do to help customers understand the potential exclusions.
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19th May 2022
Online and Digital Services Are Key to Success in Pet Insurance
Our research shows that for pet insurance - even more than for other insurance sectors - having a good app and website is vital to keeping customers happy.
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16th April 2018
The pitfalls of pet insurance co-payments
The complex concept of co-payments. Are insurers doing enough to explain it to consumers?
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