Blog posts on Home insurance

Are home insurance customers going through unnecessary hoops to opt out of auto-renewal? Here are my top tips for designing online renewals that are FCA complaint, using best UX practices.

Home insurers can learn from other sectors to better support customers who want to make their homes more sustainable.

The introduction of the Financial Conduct Authority’s (FCA) Consumer Duty is an opportunity for providers to rethink how home insurance add-ons are designed and sold.

Aviva's new quote process is good, but could it be even shorter? And what would the perfect journey look like?

Most insurance fees should only cover the administrative costs of the provider, and the customer should be clearly told how much they will be. But beware - a number of insurers are failing on both counts.

Understanding your insurance policy's excess is no longer as simple as it once was. And why is it called an excess anyway?

Age UK has come under fire for making millions from its energy and insurance businesses - often failing to give ts customers the best possible deal. It's mistake was working with just one company in each sector.

A new report has warned that the precision of insurance pricing presents social dangers that no one appears to be keeping an eye on. Is it time for a rethink about how insurance works?

A new report by the Insurance Fraud Taskforce is proposing to snoop on consumers while they use comparison sites.

Star ratings are everywhere - but they all mean slightly different things. And in some cases, they are driving companies to do things which are not particularly helpful for their customers.

The Financial Conduct Authority is finally consulting on proposals to force insurers to put last year's price on their renewal letters. But it may be 2018 before every insurer has fallen in line.

New Fairer Finance research reveals that many insurance documents are only accessible to people educated to post-graduate level. It's time for the regulator to take action.