Blog posts on Regulation

Identify which of your customers are not able to learn, and make sure they are enjoying fair value.

In the midst of a global pandemic, it's more important than ever to treat customers fairly.

Measuring quality in banking is no mean feat, but our new report aims to do just that.

The General Data Protection Regulation is coming and too many companies still aren't asking for consent in a way consumers can understand. We thought we'd give some examples of how it can be done.

It’s easy to play it safe from a compliance perspective by flooding your customers with information. But that isn't really helping them.

New FCA rules mean that savings providers must outline their products in a ‘summary box’. Is it helping customers?

Insurers and banks are masterful at getting customers to give their consent to receiving spam emails and letters. It's time the regulator was given some teeth to fight against them.

The head of London's police force sparked controversy last week, by claiming that consumers should be left paying the bill for bank fraud if they don't keep their virus software up to date. If he were listened to, confidence in banking would collapse.

The Money Advice Service never quite lived up to its potential - and now it's being shut down. It's bad news for consumers.

News that Which?'s chief executive is to earn over £800,000 this year undermines its cause to create a fairer financial services market

Insurance companies and fund managers take their favourite financial advisers to the races or the football all the time. Surely, their independence is compromised.

Many banks and insurers have become so scared of breaking the rules that they are going to ridiculous lengths to prove they're on the right side of the law