Customer Experience Ratings Consultation

How can we improve our customer experience ratings?

We would like to invite you to share your opinion on our customer experience ratings methodology.

The consultation closes to responses on 20 May 2026.

While we can’t guarantee to make every change suggested, we will consider every piece of feedback – and we are always willing to discuss any concerns you have.

Please download the relevant form from this list and email your response to corporate@fairerfinance.com.

You can also see our full customer experience ratings methodology below.

Consultation forms

Breakdown Consultation Form

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Travel Insurance Consultation Form

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Savings Consultation Form

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Private Medical Insurance Consultation Form

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Pet Insurance Consultation Form

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Personal Loans Consultation Form

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Mortgages Consultation Form

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Life Insurance Consultation Form

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Investments Consultation Form

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Home Insurance Consultation form

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Home Emergency Consultation Form

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Credit Cards Consultation Form

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Car Insurance Consultation Form

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Bank Accounts Consultation Form

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Methodology

Customer Experience Ratings Methodology Document

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