Blog – Page 11

The FCA's move to ban the loyalty penalty will do little to public trust in the industry

Being an open an honest with customers builds trust and loyalty. The evidence suggests that it may even allow you to push your prices up

With a growing focus on banks' and insurers' social and environmental track records, it's time for companies to turn CSR programmes into more than a play for positive publicity

The regulator has issued new guidance calling on insurers to review the value of their policies in light of the lockdown. But it appears to provide a get out for car insurers who are in for a bumper year.

Our Spring 2020 life insurance ratings are live - but with few insurers having published their 2019 claims data, the full update won't come until the autumn

This simple trick is something all firms can adopt and has the potential to unlock 3 million consumers.

In the midst of a global pandemic, it's more important than ever to treat customers fairly.

Have the latest FCA overdraft reforms achieved their goal? We've been crunching the numbers.

We've established a guide so you can protect yourself when making a travel insurance claim, during the coronavirus pandemic.

It’s Spring and with the arrival of the blossom and the Easter bunny, Fairer Finance are releasing the first round of Customer Experience ratings for 2020.

The FCA has announced plans to force savings providers to get rid of accounts paying derisory rates. But it's unlikely to have much impact, and there are bigger battles to be fighting.

The Times & Sunday Times have launched a new money website, called Money Mentor. All of Fairer Finance's ratings are published on the site - as well as some new ratings which we created specifically for the partnership.