Personal loans

Brand Customer
happiness

What does this mean? This score shows how happy a company's customers are with it. A higher score means a company has happier customers than most of its competitors.

Customer
trust

What does this mean? This score shows how much trust customers place in a brand. A higher score means more customers trust the brand than others in this sector.

Complaints
performance

What does this mean? This score shows how good a company is at handling complaints. A higher score means the company gets it right more often than its competitors.

Transparency
rating

What does this mean? This score shows how good a company is at telling you everything you need to know, in a language you can understand. A higher score means the company is more transparent than its competitors.

Fairer Finance score

Zopa

86% 70% 87% 54% 74%

First Direct

70% 65% 85% 54% 68%

Halifax

58% 48% 88% 60% 63%

Sainsbury's

61% 49% 77% 65% 63%

Hitachi Personal Finance

64% 50% 66% 65% 61%

Tesco Bank

67% 49% 77% 51% 61%

Co-operative Bank

60% 56% 78% 48% 60%

Nationwide

59% 54% 70% 57% 60%

Clydesdale Bank

69% 47% 81% 43% 60%

Amigo loans

44% 39% 84% 69% 59%

HSBC

45% 36% 85% 69% 59%

Bank of Scotland

51% 44% 88% 51% 58%

Santander

56% 47% 66% 62% 58%

Marks & Spencer

59% 58% 79% 31% 57%

TSB

47% 37% 80% 64% 57%

Barclays

51% 42% 70% 52% 54%

Lloyds Bank

46% 35% 79% 55% 54%

Yorkshire Bank

45% 35% 81% 43% 51%

Natwest

45% 37% 73% 40% 49%

AA

51% 41% 59% 44% 49%

Royal Bank of Scotland

42% 23% 71% 40% 44%

Bank of Ireland

45% 59% 59% 13% 44%

Argos

44% 52% 57% 18% 43%

Creation

53% 41% 57% 14% 41%