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Brand Customer
happiness

What does this mean? This score shows how happy a company's customers are with it. A higher score means a company has happier customers than most of its competitors.

Customer
trust

What does this mean? This score shows how much trust customers place in a brand. A higher score means more customers trust the brand than others in this sector.

Complaints
performance

What does this mean? This score shows how good a company is at handling complaints. A higher score means the company gets it right more often than its competitors.

Transparency
rating

What does this mean? This score shows how good a company is at telling you everything you need to know, in a language you can understand. A higher score means the company is more transparent than its competitors.

Fairer Finance score

Ecclesiastical

76% 69% 70% 68% 71%

Hiscox

60% 54% 80% 72% 66%

John Lewis

69% 61% 74% 60% 66%

NFU Mutual

71% 62% 67% 60% 65%

Bank of Scotland

61% 47% 70% 79% 64%

Marks & Spencer

64% 56% 67% 70% 64%

Nationwide

63% 56% 69% 64% 63%

Tesco Bank

58% 46% 85% 58% 62%

Age UK

63% 54% 62% 68% 62%

Halifax

52% 42% 70% 80% 61%

Saga

61% 49% 74% 60% 61%

Lloyds Bank

52% 43% 70% 76% 60%

HSBC

54% 46% 69% 66% 59%

More Than

57% 44% 74% 59% 59%

Sainsbury's

56% 46% 77% 56% 59%

Churchill

56% 44% 69% 66% 59%

Direct Line

55% 43% 69% 68% 59%

Barclays

54% 47% 75% 57% 58%

RIAS

63% 51% 66% 52% 58%

LV=

59% 46% 69% 56% 57%

Santander

52% 41% 69% 66% 57%

Insure4Retirement

60% 48% 70% 51% 57%

Privilege

50% 34% 69% 71% 56%

Admiral

53% 44% 75% 52% 56%

RAC

58% 58% 66% 41% 56%

Natwest

52% 44% 69% 57% 55%

Axa

49% 38% 67% 68% 55%

Aviva

55% 46% 69% 49% 55%

Swinton

54% 40% 69% 57% 55%

Co-operative Insurance

59% 48% 72% 41% 55%

Sheilas' Wheels

57% 37% 78% 46% 55%

First Direct

45% 38% 69% 66% 55%

Royal Bank of Scotland

54% 38% 69% 57% 54%

Quotemehappy

48% 31% 69% 65% 53%

Kwik Fit

54% 35% 66% 57% 53%

Swiftcover

44% 32% 67% 69% 53%

esure

50% 36% 78% 46% 52%

Hastings Direct

53% 38% 69% 50% 52%

Home Protect

51% 36% 67% 54% 52%

Legal & General

52% 42% 64% 49% 52%

Endsleigh

45% 32% 81% 49% 52%

Dial Direct

57% 41% 66% 42% 52%

Post Office

51% 43% 66% 37% 49%

Bradford & Bingley

56% 39% 66% 35% 49%

AA

53% 42% 62% 40% 49%

Budget

49% 37% 66% 40% 48%

Zurich

42% 35% 66% 44% 47%

Policy Expert

49% 31% 51% 31% 40%